****YY SERVICE AT CELLC

I app**** for a new contract with cellc in August 2023, I already have 2 contracts with them so I provided same banking details that they are using to debit with the previous contracts To my surprise they didn't debit I decided to make cash payment and I called to find out why the account is not debited this happened on monthly basis now I had to make cash payment until I decided arggg let me just make CAS payment every month, April 2024 now I make my payment as usual next thing cellc debit my account now I have 2 payments to cellc, so I call cellc immediately after I realized that there are 2 payments that have gone Tru and explain to the call centre agent call center agent sounds confused and I said to the lady OK I am going to reverse the debit Bcause I work on a budget I can't have 2 payments going to cellc and the lady says OK, may the debited normal payment, June I check my invoice, they invoiced me R579 instead of R505, I called again supervisor said its a debit despite and I said I have nothing to do with debit despite Bcause cellc never informed me that they will debit my account I have been making cash payments since the start of the contract why should I pay extra when I am paying my account monthly and never miss a payment, eventually supervisor advised that they will fix the account that was never done, I wrote email and I received a call Fro a lady immediately and she advised that she will listen to the calls the lady never came back to me, I received a call from a gentlemen by the name of Bongani who told me that I will have to pay the extra money as it is a debit dispute and I refuse to pay this money Bcause I have done my part, I made my payments I never miss a payment and cellc think has a right of takingy money when they feel like, with out letting me know and I have to pay extra money Bcause of their system problems, cellc should not let their problems my problems, I refuse to pay extra R70 The Bongani I was speaking to I asked him to get his superior he came back and mumble on the fone when I told him that I can not hear him he was quiet u til he dropped the phone Cellc must sort this out before I block all these account on my bank account