your service is 0 to 100

so from my last post cell c admitted they at fault and that they agents are not well trained therefore the mistakes made on my account.the lady from social media contacted me saying that they will speak to accounts to see the mistake they made 1 year ago ,so it been a month since i last spoken and still no manager call back,my contract still sitting in the same spot,the agent did tell me i should have not taken a contract over the phone because agents are not to fami**** with the products as they still learning.please people do not take out contracts with cell c ,they are doing ***** with customers banking details,they tell you one price but end up charging double and when you call to query they automatically cancel your contract without your consent and then charge you an unbelievable amount.