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Amanda D

1 reviews | Active since Nov 2013

24 Jun 2015, 11:09

Your own website is inaccessible on mobile web!

So, I'm new to CellC after being a staunch Vodacom supporter for the past couple of years.<br> <br> I was frustrated that I couldn't even log into my new providers website from my cell phone I got from them using the data they gave me. Paradoxically ironic wouldn't you say?!?!?!?! Why isn't your website accessible on mobile web? This for me is a fundamental functionality that you should be incorporated to the site.<br> <br> A few other things to note:<br> - Signal is horrible in general<br> - website is a little confusing and not really user friendly<br> - midnight data is useless idea. I thought it would be cool but HA! - the network is usually so bad you can't even do what you want to do!!!<br> - why not let people transfer data in the tail end of the month when standard anytime has run out?<br> - when i was on 150MB of data remaining I got a message saying i've ready been charged for out of bundle data? How is this possible? <br> - why not allow people to transfer the data they don't use at the end of the month? it's such a ******* if you think about it! we're charged for going over bundle, but though luck if you don't use it all

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Replies (1)
Cell C
Cell C's reply24 Jun 2015, 11:22
Official
Hello radlegend,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN