Your agents speak though their noses, can't hear them and doesn't listen

What's the point of this review? no internet connection on my cellc number that i had to use another network and agents on the customer care line with little knowledge of their job only frustrates the issue. I explained i only needed data settings. The first call , agent refused and sent an SMS only to advise to use roaming i had to repeat my name 4 times and my cellphone number too, The agent was speaking through her nose. called a 2nd time and no help ,. how can i use the data if don't have the internet settings? , i rather just keep paying R500 a month for the phone and not use data and use my other provider. useless bunch of unprofessionals. I am not going to call a 3th time only to speak to people that don't know what they are doing behind their screens. I rather go to the store.... hopefully they can help