Your administration is the worst I have ever seen, beyond pathetic.

<p>Cell C please listen closely as this is probably the 6th time this issue has been raised and nothing has transpired from it. </p> <p> </p> <p>Before July 2015 my contract came up for an upgrade. Generally this should be an easy process however this is not the case. I upgraded my contract and within the first few months I oticed that I was paying more for what was originally discussed which was not on. I later discovered that I was paying for my brothers contract, how I do not know. When I turned 18, my mother and I transferred the contract into my name just like she did with my brother however this also did not take place however I provided my bank details and I was paying for my contract. I stopped my debit order to Cell C until this mistake was rectified. You then decided to threaten me as I was not paying my debit order. So in July 2015 I decided to cancel my contract after tirelessly trying to get this sorted and due to the lack of training, knowledge and competance at this branch I paid off my contract which was over R3k to get out of this contract as I want nothing else to do with Cell C. An invoice was provided and we have all that paper work which has been submitted to this branch as well as the head office on multiple occassions. </p> <p> </p> <p>After full payment of tis contract was provided by me, Cell C later decides to debit my mothers account which was exactly half of the amount that I had paid in full on the one day and the next day to debit my mothers account again with the other half of teh amount. Guys we are far from stupid, do you really think we would not notice this. My mother had to waste time to go to the bank and get these two transactions reversed. </p> <p> </p> <p>Ever since then we have been continually harrased by Cell C saying that this account has not yet been paid which is complete and utter nonsense as we have all the paper work and submitted this to Cell C on multiple occasions. Now MMM capital, which is your debt collectors, have now blacklisted my mother and again provides us with the unnecessary stress of trying to sort this out as your administration is so incompetant that they cannot do their own jobs. MMM Capital has indicated that they have received all the documentation of the account closure and still decided to blacklist my mother. They also mentioned that someone is paying this account which none of us are as nothing has come off our accounts so this leads me to believe that there is *****ulant activity transpiring here. </p> <p> </p> <p>This account has been settled over a year ago and I just cannot understand what the problem is here. We should have nothing to do with Cell C and all my debt has been paid by me at the Blue Route Branch by swiping my debit card. So because of all the trouble you have caused myself and my family I will be contacting a lawyer for legal advise as this is pathetic and I have quite honestly had enough of this harrasment. </p> <p> </p> <p>You are most welcome to call me as I would love to chat to you.</p> <p>Preferrably someone who has the authority to fix this matter. I suggest that Cell C looks at this Blue Route Branch and get either different staff in here or train your staff more as the admin is beyond pathetic. </p>