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DS
Danie S

1 reviews | Active since Oct 2018

17 Oct 2018, 12:24

YOU WILL REGRET IT IF YOU SIGN UP FOR A CELLC CONTRACT!!!!!!!

This is my 2nd review of Cellc and I must stress that I have have now reached my limits in being accommodating in sorting out my accounts. For 7 months they have struggled to tie up my payments which was made every month because I'm very conscious of how I conduct my credit profile. Cellc has no morral value to its customers and is incomputant in customer relations in regard to solving issues! Cellc has deducted almost R2000. 00 out of my account in 4 different debits in 1 month and saying I owe them a further R850. 00 and my contact value is only R420. 00 monthly. My worse mistake was thinking that they could sort out what is fairly easy if you have record proof of payment monthly which has been provided on my behalf to straighten out the mess they creating. So to everyone out there don't sign up for a cellc contract YOU WILL REGRET IT.

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Replies (6)
Cell C
Cell C's reply17 Oct 2018, 13:15
Official

Good afternoon Danie

Yesterday when you logged your first review, we requested one of our consultants to assist, The consultant investigated the matter and provided you with interim feedback.

She advised that your account is in arrears and an amount of R823.25 needs to be paid to make the account up to date, this amount excludes the current amount.

Your review is not closed as you have been provided with interim feedback. She will contact you and finalize the matter.

Regards

Cell C | PN

DS
Danie S's update17 Oct 2018, 13:23
Reviewer Update
Cellc has been and will continue to mess me around. As patient as I've been for months now you seem to sort out my account monthly but never is it sorted. I have been dealing with Shameerah a manager at the Kenilworth outlet and she is pulling out her hair to short out this ridiculous matter. I'm done and the funny thing is that's not even the full story of what I have had to been dealing with these past few months. Sic
Cell C
Cell C's reply17 Oct 2018, 13:41
Official

We only received your review yesterday and our consultant is still busy investigating the matter with our billing department. Have faith in us, we will ensure that this matter is sorted.

Regards

Cell C | PN

DS
Danie S's update18 Oct 2018, 08:15
Reviewer Update
I went into the bank yesterday because there was an amount debited out my account which I was not sure who it was and again it was cellc in total the amount debited by cellc for this month came to almost R2000. 00, and I'm told I still owe A R850. 00 that doesn't make sense and further more every reference number that's used to debit my account is a different number so I can't even put a stop order on this because cellc will just use a new debit reference to ***** from me. Because that's what is taking place now.
Cell C
Cell C's reply18 Oct 2018, 10:16
Official

Lungile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

DS
Danie S's update18 Oct 2018, 10:40
Reviewer Update
You are a bunch of ******* ripping people off. Not interested