1 reviews | Active since Jun 2016
You will get nowhere..
If I could give zero stars, I would! The service is terrible. Every time I call Cell C to query, they claim I am failing simple security questions like my ID and bank account details. I'm getting nowhere!
I have cancelled my contract in April—another bad experience similar to this one—but it was only resolved after venting on social media. I finally received my last statement on 8 July, indicating that my closing balance is zero.
The problem now is that MBD is calling me numerous times a day to follow up on an outstanding balance supposedly owed to Cell C. I have explained the situation, referred them back to Cell C, and tried to resolve this with Cell C directly, but all my efforts have failed.
This has been a complete disappointment!
Thank you for contacting Cell C.
We are really sorry to hear about your frustrating experience; this is not the service we aim to provide.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
Thank you for contacting Cell C.
We are really sorry to hear about your frustrating experience; this is not the service we aim to provide.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
