JS
Jana S

1 reviews | Active since Jun 2016

22 Aug 2024, 13:00

You will get nowhere..

If I could give zero stars, I would! The service is terrible. Every time I call Cell C to query, they claim I am failing simple security questions like my ID and bank account details. I'm getting nowhere!

I have cancelled my contract in April—another bad experience similar to this one—but it was only resolved after venting on social media. I finally received my last statement on 8 July, indicating that my closing balance is zero.

The problem now is that MBD is calling me numerous times a day to follow up on an outstanding balance supposedly owed to Cell C. I have explained the situation, referred them back to Cell C, and tried to resolve this with Cell C directly, but all my efforts have failed.

This has been a complete disappointment!

0
Replies (1)
Cell C
Cell C's reply22 Aug 2024, 13:39
Official
Dear Jana Steyn

Thank you for contacting Cell C.

We are really sorry to hear about your frustrating experience; this is not the service we aim to provide. 

We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.

Regards,
Cell C | TM 

Best regards,