ZN
Zinhle N
1 reviews | Active since Dec 2020
12 Feb 2021, 09:18
YOU TOOK MY MONEY BUT DID NOT RECHARGE MY DATA
I bought airtime on Sunday evening.
You guys have the Spin and Win where you get a prize if you buy airtime or data.
One of my prizes was that I can buy 10GB data for 210.00. So I recharged for 210.00 on Sunday, dialed *127# to access my prize. This airtime was deducted from my balance but I never received my data!!!
I DM'd your Twitter page same time and even sent screenshots, and got a response on Monday morning from an agent with the tag 'YM - he/she assured me they have escalated the query with the team and I will receive a call. I have been patient enough, I have followed up only 3 times since Sunday. And I keep being told "I will follow up" but I never get feedback as to what has been done so far or what the resolution will be.
If you do not want to give me my data kindly return my airtime!
This is not good customer service.
The least you can do is update me on the progress of the query. It does not take 6 days to resolve such a simple query!
The purchase in question is for ***.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
12 Feb 2021, 10:19Dear Zinhle
Please accept our sincere apologies for the service you have experienced.
We have logged a ticket with our IT to investigate and correct the issue to avoid it happening in the future.
Data will be loaded within 24 hours.
^NZ
Please accept our sincere apologies for the service you have experienced.
We have logged a ticket with our IT to investigate and correct the issue to avoid it happening in the future.
Data will be loaded within 24 hours.
^NZ
Cell C's reply12 Feb 2021, 10:19
Official
Dear Zinhle
Please accept our sincere apologies for the service you have experienced.
We have logged a ticket with our IT to investigate and correct the issue to avoid it happening in the future.
Data will be loaded within 24 hours.
^NZ
Please accept our sincere apologies for the service you have experienced.
We have logged a ticket with our IT to investigate and correct the issue to avoid it happening in the future.
Data will be loaded within 24 hours.
^NZ
ZN
Zinhle N's updateReviewer Update
12 Feb 2021, 10:23Thank you so much
ZN
Zinhle N's update12 Feb 2021, 10:23
Reviewer Update
Thank you so much
Cell C's replyOfficial
12 Feb 2021, 11:41You are welcome.
^NZ
^NZ
Cell C's reply12 Feb 2021, 11:41
Official
You are welcome.
^NZ
^NZ
ZN
Zinhle N's updateReviewer Update
13 Feb 2021, 18:38Hi NZ, I am yet to receive my data.
Should I give it another 24hours?
Should I give it another 24hours?
ZN
Zinhle N's update13 Feb 2021, 18:38
Reviewer Update
Hi NZ, I am yet to receive my data.
Should I give it another 24hours?
Should I give it another 24hours?
Cell C's replyOfficial
13 Feb 2021, 23:32Good day Zinhle Ntuli
Thank you for contacting Cell C.
Our team will contact you to provide assistance on the matter.
Regards
^MP
Thank you for contacting Cell C.
Our team will contact you to provide assistance on the matter.
Regards
^MP
Cell C's reply13 Feb 2021, 23:32
Official
Good day Zinhle Ntuli
Thank you for contacting Cell C.
Our team will contact you to provide assistance on the matter.
Regards
^MP
Thank you for contacting Cell C.
Our team will contact you to provide assistance on the matter.
Regards
^MP
ZN
Zinhle N's updateReviewer Update
14 Feb 2021, 09:57Ok.
ZN
Zinhle N's update14 Feb 2021, 09:57
Reviewer Update
Ok.
ZN
Zinhle N's updateReviewer Update
15 Feb 2021, 05:35It is now more than 24hours since I was advised my data would be loaded, and it is now more than a week since I logged this query.
Will this ever be resolved??
Will this ever be resolved??
ZN
Zinhle N's update15 Feb 2021, 05:35
Reviewer Update
It is now more than 24hours since I was advised my data would be loaded, and it is now more than a week since I logged this query.
Will this ever be resolved??
Will this ever be resolved??
ZN
Zinhle N's updateReviewer Update
15 Feb 2021, 13:02Can anyone advise when my data will be loaded or how I can get my money back?
ZN
Zinhle N's update15 Feb 2021, 13:02
Reviewer Update
Can anyone advise when my data will be loaded or how I can get my money back?
ZN
Zinhle N's updateReviewer Update
15 Feb 2021, 15:24And then I get a call being told that an investigation is being made by the IT department of how I got my discount ??
Is the staff not aware of the promotions running and of the prizes on offer? ????
Is there anyone competent enough or willing enough to have this resolved?? A week is way too long to be investigating something when my money has been taken from me.
If there's any way for me to rather get my money back then I'd rather take that option.
Then you can continue with this week long investigation of yours so that in future you can avoid taking clients money if you will not be providing them with what they have paid for.
Is the staff not aware of the promotions running and of the prizes on offer? ????
Is there anyone competent enough or willing enough to have this resolved?? A week is way too long to be investigating something when my money has been taken from me.
If there's any way for me to rather get my money back then I'd rather take that option.
Then you can continue with this week long investigation of yours so that in future you can avoid taking clients money if you will not be providing them with what they have paid for.
ZN
Zinhle N's update15 Feb 2021, 15:24
Reviewer Update
And then I get a call being told that an investigation is being made by the IT department of how I got my discount ??
Is the staff not aware of the promotions running and of the prizes on offer? ????
Is there anyone competent enough or willing enough to have this resolved?? A week is way too long to be investigating something when my money has been taken from me.
If there's any way for me to rather get my money back then I'd rather take that option.
Then you can continue with this week long investigation of yours so that in future you can avoid taking clients money if you will not be providing them with what they have paid for.
Is the staff not aware of the promotions running and of the prizes on offer? ????
Is there anyone competent enough or willing enough to have this resolved?? A week is way too long to be investigating something when my money has been taken from me.
If there's any way for me to rather get my money back then I'd rather take that option.
Then you can continue with this week long investigation of yours so that in future you can avoid taking clients money if you will not be providing them with what they have paid for.
ZN
Zinhle N's updateReviewer Update
16 Feb 2021, 15:04So are y'all really opting for ignoring your customer????
Just reverse my money and I'll be out of your hair.
It does not take this long to see if data has been loaded or not, nor does it take this long to rectify your incompetence.
Someone do something about this ASAP
Just reverse my money and I'll be out of your hair.
It does not take this long to see if data has been loaded or not, nor does it take this long to rectify your incompetence.
Someone do something about this ASAP
ZN
Zinhle N's update16 Feb 2021, 15:04
Reviewer Update
So are y'all really opting for ignoring your customer????
Just reverse my money and I'll be out of your hair.
It does not take this long to see if data has been loaded or not, nor does it take this long to rectify your incompetence.
Someone do something about this ASAP
Just reverse my money and I'll be out of your hair.
It does not take this long to see if data has been loaded or not, nor does it take this long to rectify your incompetence.
Someone do something about this ASAP