1 reviews | Active since Dec 2016

14 Dec 2016, 10:25

You sicken me.

<p>Im so sick of cellc!!!! Bad service on call centres, bad cell service, expensive rates! I have 2 contracts with cellc, i was told my wifi rooter will be cancelled en of November 2016 as the 24 month period is over! Just to end up paying until the end of January 2017! Why? Because the call centre guy is *********** and misinformed on what he is and what not to say! I hate cellc and will NEVER again connect or rever them to anyone!!!!!!! Problem not resolved after waiting 2 days for a call back from the supervisor and still have to pay after im not the on who is wrong. Magically the call from the call center is missing. How convenient!</p>

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Replies (3)
Cell C
Cell C's reply14 Dec 2016, 10:38
Official

We apologise for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our consultants will contact you and assist with this matter.

Regards

Cell C | PN

Best regards,

's update14 Dec 2016, 10:47
Reviewer Update

How are they going to assist?? How many people do i have to explain this to? The manager had called me earlier today could not even assist me!!

's update15 Dec 2016, 13:24
Reviewer Update

IM SO SICK OF THIS!!!!!! NO HELP WHAT SO EVER AFTER MY PREVIOUS COMPLAINTS!!!! NO ASSISTANCE FROM CELLC WHAT SO EVER!!!!! THIS WILL NOW BE ESCALATED AND A NEW REVIEW WILL BE PLACED!!! AND MANY MORE TO COME!!!!!!!!!!