SD
Steven D
1 reviews | Active since Nov 2009
30 Oct 2024, 16:29
You just a Cash *** to them.
They see their customers as cash ***s, just found out i've been over paying on my internet for years, and not only from competitors but from cell c them selves..
It should have cost me R400 less a month for the contract I have.. when I dealt with support they were not able to correct it i had to apply for a upgrade.
I am now actively looking for a new provider and cant wait to cancel. I know all business are evil but This has left me feeling not like customer but a source of income to them..
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Cell C's replyOfficial
30 Oct 2024, 16:39Dear Steven,
Thank you contacting Cell C
We regret to hear of the frustration and disappointment caused by your recent support interaction.
We understand how important it is to feel valued as a customer, and we apologize for any misunderstanding regarding your contract.
We would like to assist further by escalating your case for a thorough review of your account and contract history.
Our goal is to find a resolution that respects your loyalty and ensures your satisfaction moving forward, please expect a call from us to assist further.
Regards,Cell C | MN
Thank you contacting Cell C
We regret to hear of the frustration and disappointment caused by your recent support interaction.
We understand how important it is to feel valued as a customer, and we apologize for any misunderstanding regarding your contract.
We would like to assist further by escalating your case for a thorough review of your account and contract history.
Our goal is to find a resolution that respects your loyalty and ensures your satisfaction moving forward, please expect a call from us to assist further.
Regards,Cell C | MN
Cell C's reply30 Oct 2024, 16:39
Official
Dear Steven,
Thank you contacting Cell C
We regret to hear of the frustration and disappointment caused by your recent support interaction.
We understand how important it is to feel valued as a customer, and we apologize for any misunderstanding regarding your contract.
We would like to assist further by escalating your case for a thorough review of your account and contract history.
Our goal is to find a resolution that respects your loyalty and ensures your satisfaction moving forward, please expect a call from us to assist further.
Regards,Cell C | MN
Thank you contacting Cell C
We regret to hear of the frustration and disappointment caused by your recent support interaction.
We understand how important it is to feel valued as a customer, and we apologize for any misunderstanding regarding your contract.
We would like to assist further by escalating your case for a thorough review of your account and contract history.
Our goal is to find a resolution that respects your loyalty and ensures your satisfaction moving forward, please expect a call from us to assist further.
Regards,Cell C | MN