PM
Palesa M
1 reviews | Active since Jun 2020
31 May 2025, 08:03
You have billed me incorrectly
In May I renewed my contract. I accepted a debit order check for an amount of R150 per month for 10gb however on the 30th of May an amount of R360 was debited from my account. This is more than double the agreed amount. IT WAS APPROVED. MY BANK SENT ME CONFIRMATION.
Why are you incorrectly debiting my account? I want a full refund of the overcharged amount immediately. You are messing up my finances!
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Cell C's replyOfficial
31 May 2025, 08:14Dear Palesa Matima,
Thank you for contacting us.
We sincerely apologize for the confusion and inconvenience caused by the recent billing on your account. Please be assured that we have escalated this matter to our support team for a thorough review of your account. One of our consultants will be in contact with you shortly to provide clarification and assist in resolving the issue.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the confusion and inconvenience caused by the recent billing on your account. Please be assured that we have escalated this matter to our support team for a thorough review of your account. One of our consultants will be in contact with you shortly to provide clarification and assist in resolving the issue.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Regards,
Cell C | GN
Cell C's reply31 May 2025, 08:14
Official
Dear Palesa Matima,
Thank you for contacting us.
We sincerely apologize for the confusion and inconvenience caused by the recent billing on your account. Please be assured that we have escalated this matter to our support team for a thorough review of your account. One of our consultants will be in contact with you shortly to provide clarification and assist in resolving the issue.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the confusion and inconvenience caused by the recent billing on your account. Please be assured that we have escalated this matter to our support team for a thorough review of your account. One of our consultants will be in contact with you shortly to provide clarification and assist in resolving the issue.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Regards,
Cell C | GN