You have been weighted, measured and found wanting. . . . .

I wish there were a MINUS star as they do not deserve even 1/ ********** 0th of a star.

I have been a client with Cell C and eventually cancelled by contract. In the process of applying for a Home loan, I receive feedback (Credit check) that I owe Cell C money. Try to phone them - Wonderful machine does not identify my number as a Cell C client (Wonder why) Phone Hatfield branch - They check the system. I owe nothing. They can't help me and refer me back to the number with wonderful machine. Log a call on their website and receive automatic reply , we will contact you within 48 hrs. 12.03.2018 I receive a message - My request has been sent to the legal department. 13.03.2018. Contact will take approximately 2 working days. NO FEEDBACK UNTIL TODAY Went to Hatfield store, willing personnel can't help me. They confirm I do not owe any money. Eventually we phone their call centre on Saturday - They can't help me. I must speak to the legal department. I receive a number. On Monday I phone legal, after a security check as long as my arm and a telephone call that is going to cost me, they confirm I do not owe money, the last payment was not send up or logged somewhere. So now we are getting somewhere. They will rectify and send me a confirmation letter as requested by my credit provider. It will take up to 48 Hrs (Last week Thursday). My contact details are confirmed and updated. Wednesday is a public Holiday, I accept that I will receive feedback on Friday. NO FEEDBACK UNTIL TODAY Today 26.03.2018 - I phone again. Long call, long security check. New person confirm I owe nothing, case is closed and information was send up and logged. When I asked where the E-Mail letter was, I get told that they phoned me, my phone was on voice mail (Wrong number). They can not sent a letter if they do not phone and do a SECURITY check. OMW, I did it twice already.

I asked how long this will take, 24 hrs is the turnaround time as a new case must be logged. The nice lady confirms she will at least attempt to escalate for the letter and confirm my cell and email. So, magically, I receive a phone call today, SECURITY CHECKS, confirming details etc. It is now 13:20 - No email confirmation!!!!!!!!!!!! What the @#$#W$%#$@ must I do to get it sorted????????????

Can someone please, for heavens sake get this resolved. I will have no alternative to escalate this if it does not get resolved.