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JO
John O

1 reviews | Active since Jul 2011

06 Oct 2025, 09:11

YOU HAVE BEEN PAID NOW BACK OFF!

Incessant harassment due to a bounced debit order. One debit order bounces and you get dozens of threatning calls and emails for weeks after plus a R 200 penalty fee. This is unacceptable. They will be fired as soon as this contract is up.

0
Replies (7)
JO
John O's update06 Oct 2025, 09:16
Reviewer Update
ALSO BY THE WAY I PAID YOU!!!!!!!! I PAID YOU DIRECTLY!! I EVEN WENT TO YOUR STUPID STORE TO TRY PAY AND THEY SAID I HAD TO PAY ONLINE
Cell C
Cell C's reply06 Oct 2025, 09:48
Official
Dear John O,

Thank you for getting in touch.

We sincerely apologize for the distress and inconvenience caused by the repeated calls and emails regarding your bounced debit order. We completely understand your frustration, especially since you’ve already made the payment and even visited our store. This is certainly not the experience we aim to provide.

Please rest assured that your complaint has been escalated to our Support Team for urgent investigation. They will review your account immediately and ensure the issue is addressed, including the penalty fee and any unnecessary communications.

We appreciate your patience and feedback, and we are committed to making this right.

Regards,
Cell C | MMa
JO
John O's update06 Oct 2025, 09:53
Reviewer Update
Please get hold of your debt collector imbeciles and tell them that I was paid up like two weeks ago.
Cell C
Cell C's reply06 Oct 2025, 10:01
Official
We sincerely apologize for the inconvenience and understand your frustration. Please be assured that we take this matter seriously. Our team is already reviewing your account and will ensure that the issue is resolved as quickly as possible.

We are committed to resolving this matter promptly and will provide you with feedback and a suitable resolution as soon as possible.

Regards,
Cell C | MMa
JO
John O's update06 Oct 2025, 10:27
Reviewer Update
The guy who phoned was very arrogant. When I tried to answer the accusation and explained where I had paid etc., he cut me off and said "Answer the question". He was trying to entrap me into admitting that I was in debt still even though I had already paid it off. I am not accepting this level of treatment, the number that called me was ***
JO
John O's update06 Oct 2025, 11:21
Reviewer Update
Thanks. I normally deal with Nellie at the Cresta branch, she is outstanding and helpful. Please update her as I have informed her of the issue.
Cell C
Cell C's reply06 Oct 2025, 14:50
Official
Dear John Ostrowick, 

Thank you for your time earlier.

Please note the following updates regarding your account:

  • Your payment method has been successfully changed back to debit order.
  • The debit order date has also been updated as per your request.
  • As requested, all future communication will be sent via email.

To help us improve our service, we kindly ask that you refer to the link sent via email and SMS to rate the service provided.

We appreciate your time and value your feedback.

Case Status: Closed 

Kind Regards,
Cell C | TM