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MB
Maleshwane B

1 reviews | Active since Jan 2015

08 Sept 2016, 19:49

You don't take my queries seriously

<p>I have written a report about Cell C over a month or two ago. To this day no resolution have been sort or no one has gotten back to me. What does it say about me as a consumer? I have both a prepaid and contract, and both had queries. </p>

0
Replies (6)
Cell C
Cell C's reply09 Sept 2016, 07:17
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply09 Sept 2016, 12:14
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

MB
Maleshwane B's update10 Sept 2016, 09:55
Reviewer Update

I responded to Nelly's email but she didn't call again.

Cell C
Cell C's reply12 Sept 2016, 07:34
Official

Hi Maleshwane

We have forwarded your feedback to Nelly for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 08:19
Official

Please be advised that could Nelly not get hold of you on your contact number. However, she left a voice massage and will keep trying.

Regards

Cell C | PN

MB
Maleshwane B's update13 Sept 2016, 10:59
Reviewer Update

By the time she was calling I was in class. If possible can she call again today.