1 reviews | Active since Jun 2012
you can Fire Lindo - he is useless anyway
utter *******. My sim card was working perfectly well & i was browsing as normal. suddenly the pages stopped loading. i called cell-c and they told me the card is damaged i must do a sim-swapp for R60. i got a new sim card and call the call centre, i was transfered all over the place and the calls kept being cut or i was transfered to a rating service over and over for nothing. eventually i spoke to LINDO in Customer Care department who refused to let me speak to a manager, i eventually lost my temper and started shouting but he still refused for me to speak to a manager, eventually he dropped the phone. i want to know why i couldn't speak to a manager when i requested? Why lindo refused to give me his managers name and acted confused when i asked for the manager HE reports to, he said 'there are many, which one?' why was i transferred through 05 different people for a sim-swap? why could no other agent do the sim-swap? when i called the 7th time i got through to him again and asked to rather speak to someone else to which he put me on hold for very long then transferred me to a rating survey (again) I want to understand why i pay Cell-C to give me this level of trash service, i want to be contacted by cell-c and i want a resolution !
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Lindo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager he didn't allow it. We understand your frustration at having not been properly directed to an on-duty supervisor.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We will be in touch.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service agent, Lindo.
We realize that he was unhelpful in solving your issue, and that when you asked to speak with a manager he didn't allow it. We understand your frustration at having not been properly directed to an on-duty supervisor.
At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We will be in touch.
^NS