you are at fault yet I am punished

I herewith want to express my deepest dissatisfaction with the treatment and lack of help or understanding received from Cell C.

I have 2 x Cell C accounts under my ID number one for more than 10 years and another combined account which was in good standing for a number of years.

I paid these accounts manually from FNB for a couple of months and then called into Cell C call Centre to change the accounts to debit orders to my Capitec account.

ONLY 1 OF MY ACCOUNTS WERE CHANGED when someone called on the number ending with 1190 my wife uses they refused to talk to her saying they will only talk to the account holder so I never knew there was a problem on my account. I also did not notice there was anything wrong with my debit orders and when I did notice I called immediately to sort it out only to find that I failed my own security checks!!! This happened a couple of times I then started getting calls from a collection agency and went into a Cell C branch and called the call centre from there to log an official complaint and request to investigate why only 1 debit order was changed and not my other account as requested.

I was also told that I would be informed of the outcome of the investigation which never happened until I got a threatening email from Cell C stating that I have to pay over R6000 for something that I was not at fault for. I feel it is grossly unfair practice of Cell C to do this to a customer of so many years. I am appalled at the treatment received.

The last manual payment made was in September on this account and I made another manual payment in January now so there was 3 missed manual payments and already I am treated like a second class ******** by Cell C.

I also want the following - a full breakdown of all payments made on this account since the inception of the contract. This will be used to pursue legal advice.

I want this sorted out urgently.