Yet no response from CELL c

Good morning, Still i have no feed back from CELL C even after a email to a consultant that i spoke to last week on the phone and via email now this is absolutely unacceptable. The reply above said that somebody will contact me yesterday 27 Nov 2017 and as of yet not a word from CELL C i will be escalating my issue to somebody who will listen meaning if i have to I’ll go to the news papers to get my issue resolved if somebody at CELL C does not respond to my issue by 17:00 today u will see all these posts somewhere higher than hellopeter