... yet another week later and still nothing
<p>Cell C is still ignoring me... I have been having serious trouble since February 2016. I have a list of reference numbers, as long as my arm, but nothing happenes... no one calls me back. All the operators is so kind and so sorry, but still nothing!! What does one have to do to get some reaction?</p>
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Cell C | PN
Thank you posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication. Apologies for the inconvenience caused.
Regards
Cell C | PN
A lady from Cell C accounts phoned me on 7 June 2016 to tell me that all the queries on my account has been corrected and that I only owe Cell C something like R33 and some sents. Then on the 8th of June, someone from Cell C's Hello Peter department finally contacted me, but as usual not with the correct information. He just kept on arguing with me, that HE had the correct info and that I owe Cell C something like R367. He kept on asking me why I'm not letting the deduction of R409,70 go through? Keeping on telling me that I may not reverce that payment. When I told him that I WILL not let that payment go through because I don't owe Cell C that ammount, he told me that it is ******* of me to reverce it. He just carried on and on, without listening... When I told him, that I was actually in a meeting and couldn't talk any further, he should get the correct info and then contact me again, he just kept on arguing that he DID check all the facts and did not want to listne. I had to hang up because of the meeting, as he would not give me a chanse to speak. I did phone Cell C accounts again and they confirmed that he did NOT have the correct info when he phoned me.
Please, next time you have someone phoning me, please make sure they have their facts straight!
Also they should have a sollution for my problem and be able to tell me what they are going to do about the roughly R30 000 that my business have already lost because of Cell C and their useless service!! I am waiting for Cell C to show me just how sorry they are for treating their customers this way!!
A lady from Cell C accounts phoned me on 7 June 2016 to tell me that all the queries on my account has been corrected and that I only owe Cell C something like R33 and some sents. Then on the 8th of June, someone from Cell C's Hello Peter department finally contacted me, but as usual not with the correct information. He just kept on arguing with me, that HE had the correct info and that I owe Cell C something like R367. He kept on asking me why I'm not letting the deduction of R409,70 go through? Keeping on telling me that I may not reverce that payment. When I told him that I WILL not let that payment go through because I don't owe Cell C that ammount, he told me that it is ******* of me to reverce it. He just carried on and on, without listening... When I told him, that I was actually in a meeting and couldn't talk any further, he should get the correct info and then contact me again, he just kept on arguing that he DID check all the facts and did not want to listne. I had to hang up because of the meeting, as he would not give me a chanse to speak. I did phone Cell C accounts again and they confirmed that he did NOT have the correct info when he phoned me.
Please, next time you have someone phoning me, please make sure they have their facts straight!
Also they should have a sollution for my problem and be able to tell me what they are going to do about the roughly R30 000 that my business have already lost because of Cell C and their useless service!! I am waiting for Cell C to show me just how sorry they are for treating their customers this way!!
...still no one from CellC has contacted me... They still haven't rectified my account and now they are sending me an sms saying that I will be listed at the credit bureau and thal legal action will be taken against me.... WOW they are threatening me with "action"!! Something I have been pleading for, someone at cell c who is willing to take "action".
It is now 10 days since they found the problem on my account and still it hasn't been fixed. When will this nightmare end?
I have tried phoning again and according to the customer care and accounts deppartments, the legal department must now assist me, as I have already been handed over. I have tried getting to them 4 times now each time holding on for between 20-30 minutes each, before getting cut off again...
PLEASE SOMEONE, GET ME OUT OF THIS HELL CALLED CELL C
...still no one from CellC has contacted me... They still haven't rectified my account and now they are sending me an sms saying that I will be listed at the credit bureau and thal legal action will be taken against me.... WOW they are threatening me with "action"!! Something I have been pleading for, someone at cell c who is willing to take "action".
It is now 10 days since they found the problem on my account and still it hasn't been fixed. When will this nightmare end?
I have tried phoning again and according to the customer care and accounts deppartments, the legal department must now assist me, as I have already been handed over. I have tried getting to them 4 times now each time holding on for between 20-30 minutes each, before getting cut off again...
PLEASE SOMEONE, GET ME OUT OF THIS HELL CALLED CELL C
Sorry for the rude language, but that does not even closely resemble how I feel about cell c.
First they took my business contract off air for more than a week, in February. Then just for good measure they took my private prepaid number off air as well. That cost me a lot of money in lost income, lost time and lost adds
Then they added all kinds of extra packages on and expected me to pay for it, when they knew I could not use any of it, as I was still struggling to get any reception at all.
Then on 18 March they phoned me and told me that I had to hand in my phone and the contract would be cancelled within 24 hours. Again nothing happened after handing in the phone… I kept on asking what was going on, but no one had a clue…
Then on 23 May, I was suddenly off air again… They put me over on pre paid, without giving me any prior notice. I was out on a farm, waiting for customers who wanted to view the house. They were late and I could not phone them to find out what was going on. I couldn’t phone the office… I couldn’t even phone my husband to tell him why I was late…
In the meantime my account is still a mess because of all the extras they added, but was still struggling to get all of it off… The contract-customer care couldn’t help me, as I was suddenly on pre paid and pre paid couldn’t help me, as the problems were under a contract… Useless!!
Then finally on June 7, a lady from Cell C accounts phoned to tell me that all the queries on my account has been corrected and that I only owe Cell C something like R33 and some sents.
On the 8th of June, someone from Cell C's Hello Peter department contacted me, but as usual not with the correct information. He just kept on arguing with me, that HE had the correct info and that I owe Cell C something like R367. I did phone Cell C accounts later and they confirmed that he did NOT have the correct info when he phoned me, the correct info just didn’t update yet.
Today is more than a week later and still it hasn’t been updated!! Earlier today they sent me an sms saying that I will be listed at the credit bureau and thal legal action will be taken against me.... They asked me to phone the legal dept and gave me the number…. I hung on the line for 20-30 minutes at a time, but no answer!! Only one more problem, they didn’t tell me that this is al “pay” number. ALL my money that was loaded on my pre paid account is now GONE. AGAIN cell c FOUND A WAY TO ***** FROM ME!!!
PLEASE SOMEONE, GET ME OUT OF THIS HELL CALLED CELL C
Sorry for the rude language, but that does not even closely resemble how I feel about cell c.
First they took my business contract off air for more than a week, in February. Then just for good measure they took my private prepaid number off air as well. That cost me a lot of money in lost income, lost time and lost adds
Then they added all kinds of extra packages on and expected me to pay for it, when they knew I could not use any of it, as I was still struggling to get any reception at all.
Then on 18 March they phoned me and told me that I had to hand in my phone and the contract would be cancelled within 24 hours. Again nothing happened after handing in the phone… I kept on asking what was going on, but no one had a clue…
Then on 23 May, I was suddenly off air again… They put me over on pre paid, without giving me any prior notice. I was out on a farm, waiting for customers who wanted to view the house. They were late and I could not phone them to find out what was going on. I couldn’t phone the office… I couldn’t even phone my husband to tell him why I was late…
In the meantime my account is still a mess because of all the extras they added, but was still struggling to get all of it off… The contract-customer care couldn’t help me, as I was suddenly on pre paid and pre paid couldn’t help me, as the problems were under a contract… Useless!!
Then finally on June 7, a lady from Cell C accounts phoned to tell me that all the queries on my account has been corrected and that I only owe Cell C something like R33 and some sents.
On the 8th of June, someone from Cell C's Hello Peter department contacted me, but as usual not with the correct information. He just kept on arguing with me, that HE had the correct info and that I owe Cell C something like R367. I did phone Cell C accounts later and they confirmed that he did NOT have the correct info when he phoned me, the correct info just didn’t update yet.
Today is more than a week later and still it hasn’t been updated!! Earlier today they sent me an sms saying that I will be listed at the credit bureau and thal legal action will be taken against me.... They asked me to phone the legal dept and gave me the number…. I hung on the line for 20-30 minutes at a time, but no answer!! Only one more problem, they didn’t tell me that this is al “pay” number. ALL my money that was loaded on my pre paid account is now GONE. AGAIN cell c FOUND A WAY TO ***** FROM ME!!!
PLEASE SOMEONE, GET ME OUT OF THIS HELL CALLED CELL C