Yet another disgusting experience.

I have had no internet for about 4days, also a student, I was unable to attend an online lecture today. So I contacted the call centre, spoke with your always *********** Agent, a lady by the name Keitumetse clearly didn't know what she was doing, after I explicitly told her that the number in question was in my routiner.

I was transferred to "technical department" Another, Gugu had no technical knowledge, I then spoke with a team leader who's also a lady, Phindile and she tells me I was in the pre-paid department, she tells me there's no one technical and has to escalate, still waiting a reference number.

You can clearly see how everyones incompetence, no one has a slightest idea on how to troubleshoot. As I said I need to submit my assignment, I purchase a lot of data from you but to have the support I need as urgent as the matter is, next I will be contacting the CEO's office