Yet again *********** staff who can't follow a simple instruction!!!!

Item: Cell C
Rating: 1
Author: Kelly R

And here we go yet again, Cell C just cannot understand the simplest of instructions. Unfortunately I can only speak English so not sure how to get this across to whoever can't read or understand what I'm saying. I may have 6 accounts but surely logic says the Account Holder can't have 6 different lines. How many more times must I give the instruction to ONLY USE MY NUMBER for ALL communication, the number which is supposed to be listed as THE MAIN number, being ***. AGAIN my son & my mother received an SMS as a reminder of the payment due on 28 February. That is MY PERSONAL business, it has NOTHING to due with anyone else!!!!!! Nobody except the ACCOUNT HOLDER should be receiving that information. You are so strict with passing your security questions yet you deal my personal account details with anyone you feel like. I have just taken out a 6th contract and if that number ever gets sent any info of my contracts I will make sure that your CEO gets to hear about his useless staff who can get nothing right and the endless problems I've had with Cell C. It's time he employs COMPETENT staff to deal with his customers!!!! Enough is enough

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Kelly R's updateReviewer Update

25 Feb 2025, 20:57

The problem is I was absolutely assured with my last communication last month that this has been resolved and only my number will be used, but obviously it hasn't happened. This after MANY other numerous requests to ONLY use my number. I've been assured so many times something has been sorted out and then I still sit with the same problem. Everything is always a battle with CellC, It took 4 months to get someone to add my new contract to my main account with ONE debit order. There wasn't even a debit order for it, I had to pay it myself after giving the instruction when I took the contract out in October 2024. This is the first month it's included in my main debit order. Same story when I took out a new contract last month. I gave specific instructions to make sure it goes off with my main debit order, I only want ONE debit order. Low and behold I received a separate invoice this month with a separate debit order!!! And I'm assured it's been done but it hasn't been done. It had better go off with my current debit order next month or I'll freak out again. It's a simple request, I've ALWAYS only had ONE debit order!!! That number is ***

Kelly R's update25 Feb 2025, 20:57

Reviewer Update