KP
Khanyisile P

1 reviews | Active since Feb 2022

19 Mar 2024, 11:42

Yet again!

I had a problem last year October with my contract cancelation,but den it was resolved and I got through d consultant and she gave me all d info and den told me I'm going to pay my last subscription December and assured me dat will be d final payment and debit order going forward nothing is going to be debited from my account. OK cool dey debited as she said den I ddnt receive any data and minutes allocation, ddnt mind cos my contract ended anyway.Boom March 2024 I have been handed over to HP Attorneys for owing my cell c contract an amount of R650 or somewhere dere and d contract I had was R514 somewhere dere,whilst I was assured dat on d 6th December my account will even automatically move from contract to prepaid.i dnt need dis from cell c please.i have never even received a call from d provider or whatsoever concerning dis account since it's over... when dey communicate with u dey communicate via being handed over woow.

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Replies (1)
Cell C
Cell C's reply19 Mar 2024, 12:39
Official
Dear Khanyisile,

Thank you for getting in touch with us.

"We apologize for the unpleasant experience you have had with our service, Khanyisile. We would like to assist you in addressing the issue with your cancellation and the billing that occurred during that time. We will be in contact with you within the next 24 hours to discuss the matter. Thank you for your patience."

Kind regards,
Cell C| NZ