1 reviews | Active since Jun 2011
yes ... er I mean no
<p>We changed to Cell C a year ago. we brought our phones over. A week ago my phone started to fail. I spoke to Slindile at Cell C and explained i wanted to add a device to my contract. She got the approval which I have in writing and I chose the phone and they were going to deliver it to me at work. This was on 28 February. This morning I get a call from Lucky who tells me that it had been turned down. I explained to him that I had the approval in writing. He then said that approval is given and then it gets vetted which is the stupidest process I can think of. I told him I was going to approach his boss. He then told me that this would be himself. I repleid that it was Jose de Santos I was thinking of and he said that there was no point as I would just get referred back to Lucky so I needn't bother.</p>
We appreciate the fact that you have allowed us the opportunity to investigate your complaint.
We deeply value your relationship with Cell C and are committed to providing you with the highest level of service, simply because our customers deserve the very best. Please note that the decision to not approve your application was not taken lightly, like any other service provider, we are governed by the National Credit Act which promotes a fair and non- discriminatory marketplace for access to consumer credit and for that purpose to provide for the general regulation of consumer credit and improved standards of consumer information.
We thank you for your patience and understating and we look forward to continuing our valued association with you. Being an esteemed customer, we value your feedback and are working on improving our service culture.
Regards
Cell C | PN
We appreciate the fact that you have allowed us the opportunity to investigate your complaint.
We deeply value your relationship with Cell C and are committed to providing you with the highest level of service, simply because our customers deserve the very best. Please note that the decision to not approve your application was not taken lightly, like any other service provider, we are governed by the National Credit Act which promotes a fair and non- discriminatory marketplace for access to consumer credit and for that purpose to provide for the general regulation of consumer credit and improved standards of consumer information.
We thank you for your patience and understating and we look forward to continuing our valued association with you. Being an esteemed customer, we value your feedback and are working on improving our service culture.
Regards
Cell C | PN
This has happened before with Cell C - everything was hunky dory and then fell apart. I am neither patient or understanding and I most certainly do not feel like an esteemed customer. I have approval in writing. I guess we will just have to ask the Consumer Commissioner
This has happened before with Cell C - everything was hunky dory and then fell apart. I am neither patient or understanding and I most certainly do not feel like an esteemed customer. I have approval in writing. I guess we will just have to ask the Consumer Commissioner