Yes

I'm a customer of cell C for many years. It is the first time ever that I've a problem with cell C. They are quick to say You're a valid customer when they want you to take out a contract. I took out a contract on a mecer laptop. The laptop came without a router and Microsoft. I called cell C a few weeks after I've received the product that there's no Microsoft on the laptop can they install it. I was transferred from one dept to the next without getting the problem resolved. Eventually I was told to go to a cell C shop. Just to hear they cant assist me I must contact the call centre. Again I was transfered from one department to the other. Eventually they said they eill send the courier to collect it, which they did the same day. After about 3 weeks the laptop was returned without Microsoft with a letter stating that they ro not ro repairs. It it did not go on for teoairs but to have Microsoft onstalled. I called the call centre again with the same result when at last one of their consultant's opened a case. Case no. *** ***. I was told that I will get an sms or a call within 48 hrs. Its now 7 working days later and still no response. I went back to the store only to hear I was suppose to receive a router with the packages as well as the Microsoft product key or package. I ended up buying a router for R600 . but still do not have Microsoft. I had a contract for a hp laptop with cell C no problem. But I'm so frustrated. I'm an educator and must use excel . powerpoint, word etc.