Yearly price increase on a 24 month contract
Good Day<br> <br> Cell C offers contract over 24 months. However, they premium increase yearly. In the inception of my contract, I was paying R229. February 2015, premium increased by R33.28 without me being informed.<br> <br> Please explain how the fee increases yearly if it is a 24 month contract. R229 should be the subscription amount for the full term of the contract..<br> <br> What is the point of taking a contract is the terms/fees change? False advertising!! One might as well use prepaid airtime which is more logical than to pay for increasing subscription fees!!!<br> Contract Number: ***.<br> <br> Regards<br> Sean Govender
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Cell C's replyOfficial
20 Oct 2015, 10:18Hello 11vash84@ ,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Customers were notified of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Customers were notified of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Cell C's reply20 Oct 2015, 10:18
Official
Hello 11vash84@ ,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Customers were notified of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.
Customers were notified of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN