XENOPHOBIC CELL C MANAGEMENT

To all those that read my previous review on this platform concerning Cell C bad management and customer service. This review serves to give an account of my grievance with Cell C. Foremostly, would like to say that the 9th of February marks a full month since i laid my complaint to cell c with regard to their poor management and unsatisfactory customer service and my concerns are still stuck in heirachy. Initially i placed a call on the 6th of January to cell C customer service immediately after their manager at the Cell C shop Mall of the North Polokwani had made threats on my life. I was still in the cell C shop where the incident had occured, under the scrutiny and unwelcome presence of the manager and his loyal subordinates who by all means had tried to defend the unprofessional behavior of their leader. Sadly, instead of my issue being treated with urgency while i was in the Cell C shop. Cell C customer service's response was that i should mail my complaint to their email address as well as attach the recording in my email. I tried to express over the phone the urgency of my matter since i now feared for my life since i was in possession of a recording that the manager didnt want me disclosing to his superiors. He even tried to intimidate me by saying that he was calling the Police so that they come and arrest me. I overhead him while he was speaking on his cell phone saying 'commander.......' making it audible enough for me to catch the phrase. He then told me that he had called SAPS and they were on their way to arrest me. I told him i would gladly wait for SAPS since i had committed no crime and i felt it would be better if there was a third party involved to deliberate in the issue. Question : Is SAPS a division of Cell C that is a phonecall away, that is called to action to handle customers when cell c management has failed to address their complaints. I believe that South Africa is a rainbow nation where each persons is supposed to be treated fairly and with respect irrespective of their colour, nationality or ethnicity. Im a Zimbabwean Foreign National residing in South Africa and it hurts me that the Manager at the Cell C shop Mall of the North had the odesity to say that we as Zimbabweans have a problem of coming to South Africa and that we expect everything to be done for us. Yes, i expect cell C to do everything it possibly can to provide satisfactory service to its clients as well to can to keep its management in check. Is Cell C slow to address my issue when in their organisational structure they have a manager with a fowl mouth, exhibiting Xenophobic tendencies. Is it because you justify your xenophobic manager's behaviour that you delay solving this descrepancy? Is it because im a Zimbabwean and perhaps you presume that im a nobody and hence you can just sweep my complaints under the rug.Cell C, i now pose this set of questions for you, 'Had i been a South African Citizen, would my voice be heard promptly? Would you have treated my matter with a different degree of urgency?' Tell me, are you at Cell C embracing this Nation's Core Values to treat all persons with Respect and Equality or perhaps you collaborate with your management to undermine the Principles and Values this Nation was built upon?