JB
Jody B

1 reviews | Active since Jan 2012

22 Feb 2016, 15:30

Wrote this report 25/01 - No Feedback to date!!!!!

I opened a new contract: 18/08, with Cell C, received my handset and tablet, after taking a few weeks to figure out how Cell C works noticed that the tablet keep requesting Insert Sim, took in to Cell C East Rand Mall on the 19/11 to have it repair/replaced, they send in out for repairs (I was thinking) went back on the 05/12 to enquirer and no one knew where my tablet was, received a call on the 30/12 with a quote of R1300 to repair for the tablet, which i hardly use to be repair, even on my statement my monthly data doesn't get used and I need to pay this amount to have it repair when i asked why they just told me its the motherboard, now i would like to know, if this is the way Cellc does business with new clients, I had to call to find out about my tablet, I feel like cancelling this contract handing Cellc back there damaged handset, and going back to MTN, I'm paying monthly fees for a tablet i dont have and they not refunding me my data and neither do they want to fix this tablet which has being with them since November.<br> Add a new Cell C Report<br> Inappropriate report?<br> Back<br> <br>

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Replies (1)
Cell C
Cell C's reply22 Feb 2016, 15:36
Official
Hello Peek n Boo,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN