YS
Yolandi S
1 reviews | Active since Mar 2021
02 Mar 2021, 20:12
Wrongfully reported to the Credit Bereau
Apparently I owe Cell C money after I shockingly discovered that I was reported to the Credit Bereau when I app**** for a home loan recently. Customer service could not provide me with any information. I was then referred to the Legal Department where I was then told that they can not see anything about an outstanding account on their system. I was then referred back to customer service, then to Credit Review and also to the CEO office. It is now 4 months later and nothing has changed. All I need is a paid up letter that I am up to date with my payment, but that seems to be impossible for Cell C to give me. I am an utterly disgusted customer and have no faith in them. In addition, to my further dismay I received an email tonight (02 March 2021) from Cell C claiming that my account is in arrears to the amount of R334.01 which I have already paid and provided proof to *** on 6 February 2021.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
02 Mar 2021, 20:50Good day Yolandi
Apologies for the unpleasant service experienced.
We have referred the matter to our Legal Team. We will send you the paid up letter soon.
^SM
Apologies for the unpleasant service experienced.
We have referred the matter to our Legal Team. We will send you the paid up letter soon.
^SM
Best regards,
Cell C's reply02 Mar 2021, 20:50
Official
Good day Yolandi
Apologies for the unpleasant service experienced.
We have referred the matter to our Legal Team. We will send you the paid up letter soon.
^SM
Apologies for the unpleasant service experienced.
We have referred the matter to our Legal Team. We will send you the paid up letter soon.
^SM
Best regards,
YS
Yolandi S's updateReviewer Update
02 Mar 2021, 21:03Unfortunately I have heard that way too many times. The Legal Department did not recognise my details on their system so I don't know how they will all of the sudden help me know. I see from the other reviews they struggled to get response from the legal department so I dont have confidence that this will be resolved.
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Yolandi S's update02 Mar 2021, 21:03
Reviewer Update
Unfortunately I have heard that way too many times. The Legal Department did not recognise my details on their system so I don't know how they will all of the sudden help me know. I see from the other reviews they struggled to get response from the legal department so I dont have confidence that this will be resolved.
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Yolandi S's updateReviewer Update
08 Mar 2021, 18:43It is now almost a week since I asked Cell C to look into my problem. I was now told that they have still not received my proof of payment for the payment I made for January. I have now send my proof of payment for the third time to ***
And then, I usually receive my new statement on the 7th of every month, which I have not received as yet. Am I now going to be blamed for not paying for February as well, when I don't even know what I should pay?????
Cell C told me on Hello Peter that they will contact me soon and send me a paid up letter from the Legal Team... why has no one contacted me as promised???? What should I do? I am still blacklisted at the Credit beareu because Cell C does not do their job. It is horrible to be treated like this, after being a loyal customer for almost 20 years.
And then, I usually receive my new statement on the 7th of every month, which I have not received as yet. Am I now going to be blamed for not paying for February as well, when I don't even know what I should pay?????
Cell C told me on Hello Peter that they will contact me soon and send me a paid up letter from the Legal Team... why has no one contacted me as promised???? What should I do? I am still blacklisted at the Credit beareu because Cell C does not do their job. It is horrible to be treated like this, after being a loyal customer for almost 20 years.
YS
Yolandi S's update08 Mar 2021, 18:43
Reviewer Update
It is now almost a week since I asked Cell C to look into my problem. I was now told that they have still not received my proof of payment for the payment I made for January. I have now send my proof of payment for the third time to ***
And then, I usually receive my new statement on the 7th of every month, which I have not received as yet. Am I now going to be blamed for not paying for February as well, when I don't even know what I should pay?????
Cell C told me on Hello Peter that they will contact me soon and send me a paid up letter from the Legal Team... why has no one contacted me as promised???? What should I do? I am still blacklisted at the Credit beareu because Cell C does not do their job. It is horrible to be treated like this, after being a loyal customer for almost 20 years.
And then, I usually receive my new statement on the 7th of every month, which I have not received as yet. Am I now going to be blamed for not paying for February as well, when I don't even know what I should pay?????
Cell C told me on Hello Peter that they will contact me soon and send me a paid up letter from the Legal Team... why has no one contacted me as promised???? What should I do? I am still blacklisted at the Credit beareu because Cell C does not do their job. It is horrible to be treated like this, after being a loyal customer for almost 20 years.
YS
Yolandi S's updateReviewer Update
10 Apr 2021, 08:59I have still not received any help about my query???? I have been promised to be phoned back MANY times which has still not happened despite the promises from Cell C to phone me back. Pathetic! I am escalating this matter to the ombudsman today.
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Yolandi S's update10 Apr 2021, 08:59
Reviewer Update
I have still not received any help about my query???? I have been promised to be phoned back MANY times which has still not happened despite the promises from Cell C to phone me back. Pathetic! I am escalating this matter to the ombudsman today.
YS
Yolandi S's updateReviewer Update
10 Apr 2021, 09:00I have still not received help regarding my query despite many promises to be called back. I will be escalating this matter to the ombudsman today.
YS
Yolandi S's update10 Apr 2021, 09:00
Reviewer Update
I have still not received help regarding my query despite many promises to be called back. I will be escalating this matter to the ombudsman today.
Cell C's replyOfficial
10 Apr 2021, 15:32Hi Yolandi
Kindly note that this matter has been escalated for further assistance.
We apologize for the service you have experienced.
^PN
Kindly note that this matter has been escalated for further assistance.
We apologize for the service you have experienced.
^PN
Best regards,
Cell C's reply10 Apr 2021, 15:32
Official
Hi Yolandi
Kindly note that this matter has been escalated for further assistance.
We apologize for the service you have experienced.
^PN
Kindly note that this matter has been escalated for further assistance.
We apologize for the service you have experienced.
^PN
Best regards,