MP
MPHO P
1 reviews | Active since Feb 2013
14 Mar 2026, 08:51
Wrongfully Handed Over
Received a message from MBD collection to say my Cell C account is handed over to them for and amount of R378.00. Why would Cell C hand over my account and yet my account/s with Cell C are up to date? The information MBD has is from Cell C. They decided to hand over an account that is up to date. I demand that they sort this out with MBD and I demand the letter saying im not handed over and proof that this is not on has not affected my credit score and that it is not on my credit profile.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
14 Mar 2026, 08:58Dear Mpho,
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the distress this situation has caused. It’s understandable to be concerned when you receive such messages, especially when your account is up to date.
Please be assured that a support agent will reach out to you directly to investigate this matter thoroughly. They will work with MBD Collections to clarify the situation, provide the necessary confirmation letters, and ensure your credit profile is not affected.
We are committed to resolving this for you as quickly as possible and appreciate your patience while we assist.
Regarding,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the distress this situation has caused. It’s understandable to be concerned when you receive such messages, especially when your account is up to date.
Please be assured that a support agent will reach out to you directly to investigate this matter thoroughly. They will work with MBD Collections to clarify the situation, provide the necessary confirmation letters, and ensure your credit profile is not affected.
We are committed to resolving this for you as quickly as possible and appreciate your patience while we assist.
Regarding,
Cell C | ZM
Cell C's reply14 Mar 2026, 08:58
Official
Dear Mpho,
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the distress this situation has caused. It’s understandable to be concerned when you receive such messages, especially when your account is up to date.
Please be assured that a support agent will reach out to you directly to investigate this matter thoroughly. They will work with MBD Collections to clarify the situation, provide the necessary confirmation letters, and ensure your credit profile is not affected.
We are committed to resolving this for you as quickly as possible and appreciate your patience while we assist.
Regarding,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the distress this situation has caused. It’s understandable to be concerned when you receive such messages, especially when your account is up to date.
Please be assured that a support agent will reach out to you directly to investigate this matter thoroughly. They will work with MBD Collections to clarify the situation, provide the necessary confirmation letters, and ensure your credit profile is not affected.
We are committed to resolving this for you as quickly as possible and appreciate your patience while we assist.
Regarding,
Cell C | ZM
MP
MPHO P's updateReviewer Update
14 Mar 2026, 11:40Good day
Can you please make it snappy as I just received another call from MBD saying the account was handed over yesterday 13 March 2026. I need this to be sorted ASAP. I honestly fail to understand why hand me over and yet my account is up to date.
Can you please make it snappy as I just received another call from MBD saying the account was handed over yesterday 13 March 2026. I need this to be sorted ASAP. I honestly fail to understand why hand me over and yet my account is up to date.
MP
MPHO P's update14 Mar 2026, 11:40
Reviewer Update
Good day
Can you please make it snappy as I just received another call from MBD saying the account was handed over yesterday 13 March 2026. I need this to be sorted ASAP. I honestly fail to understand why hand me over and yet my account is up to date.
Can you please make it snappy as I just received another call from MBD saying the account was handed over yesterday 13 March 2026. I need this to be sorted ASAP. I honestly fail to understand why hand me over and yet my account is up to date.
MP
MPHO P's updateReviewer Update
17 Mar 2026, 10:52Good day
I am not getting feedback from you guys, spoke to someone this morning who said they need pop and that he will send me an email so that I can reply with proof of payments. Please treat this matter as urgent as possible. You have until the end of business to sort this out, otherwise I am taking it further.
regards
Mpho Phasumane
***/ ***
I am not getting feedback from you guys, spoke to someone this morning who said they need pop and that he will send me an email so that I can reply with proof of payments. Please treat this matter as urgent as possible. You have until the end of business to sort this out, otherwise I am taking it further.
regards
Mpho Phasumane
***/ ***
MP
MPHO P's update17 Mar 2026, 10:52
Reviewer Update
Good day
I am not getting feedback from you guys, spoke to someone this morning who said they need pop and that he will send me an email so that I can reply with proof of payments. Please treat this matter as urgent as possible. You have until the end of business to sort this out, otherwise I am taking it further.
regards
Mpho Phasumane
***/ ***
I am not getting feedback from you guys, spoke to someone this morning who said they need pop and that he will send me an email so that I can reply with proof of payments. Please treat this matter as urgent as possible. You have until the end of business to sort this out, otherwise I am taking it further.
regards
Mpho Phasumane
***/ ***
Cell C's replyOfficial
17 Mar 2026, 11:16Dear MPHO,
Thank you for reaching out to us and for your patience.
We sincerely apologize for the delay in feedback regarding your case and understand how frustrating this must be for you. Please be assured that your case is still ongoing. We have escalated your matter to the agent who is currently handling it and are closely following up to ensure it receives the attention it requires. The agent will be contacting you directly to provide further guidance on submitting your proof of payment and to assist you with any outstanding issues.
We sincerely apologise for the inconvenience caused by this delay and appreciate your understanding while we work to resolve your request as quickly as possible. Your matter remains a priority, and we are committed to providing you with a prompt resolution.
Thank you once again for your patience.
Regards,
Cell C | MMa
Thank you for reaching out to us and for your patience.
We sincerely apologize for the delay in feedback regarding your case and understand how frustrating this must be for you. Please be assured that your case is still ongoing. We have escalated your matter to the agent who is currently handling it and are closely following up to ensure it receives the attention it requires. The agent will be contacting you directly to provide further guidance on submitting your proof of payment and to assist you with any outstanding issues.
We sincerely apologise for the inconvenience caused by this delay and appreciate your understanding while we work to resolve your request as quickly as possible. Your matter remains a priority, and we are committed to providing you with a prompt resolution.
Thank you once again for your patience.
Regards,
Cell C | MMa
Cell C's reply17 Mar 2026, 11:16
Official
Dear MPHO,
Thank you for reaching out to us and for your patience.
We sincerely apologize for the delay in feedback regarding your case and understand how frustrating this must be for you. Please be assured that your case is still ongoing. We have escalated your matter to the agent who is currently handling it and are closely following up to ensure it receives the attention it requires. The agent will be contacting you directly to provide further guidance on submitting your proof of payment and to assist you with any outstanding issues.
We sincerely apologise for the inconvenience caused by this delay and appreciate your understanding while we work to resolve your request as quickly as possible. Your matter remains a priority, and we are committed to providing you with a prompt resolution.
Thank you once again for your patience.
Regards,
Cell C | MMa
Thank you for reaching out to us and for your patience.
We sincerely apologize for the delay in feedback regarding your case and understand how frustrating this must be for you. Please be assured that your case is still ongoing. We have escalated your matter to the agent who is currently handling it and are closely following up to ensure it receives the attention it requires. The agent will be contacting you directly to provide further guidance on submitting your proof of payment and to assist you with any outstanding issues.
We sincerely apologise for the inconvenience caused by this delay and appreciate your understanding while we work to resolve your request as quickly as possible. Your matter remains a priority, and we are committed to providing you with a prompt resolution.
Thank you once again for your patience.
Regards,
Cell C | MMa
MP
MPHO P's updateReviewer Update
19 Mar 2026, 09:38GOOD DAY
IT SEEMS AS IF WE GOING NOWHERE SLOWLY WITH MY ACCOUNTS. I HAVE 3 CONTRACTS WITH CELL C THE 1ST ONE IM PAYING R648, 2ND R308.29 AND LAST R319.01 WHICH THE TOTAL AMOUNT IS R1275.30. IM HANDED OVER TO MBD FOR PAID AMOUNT IN JANUARY . R389.01 WAS DEBITED AND CELL C HAS PROOF OF PAYMENT FOR THAT AND R886.29 WAS PAID VIA EASY PAY AS CELL C FAILED TO DEBIT AS AGREED. ONLY ONE ACCOUNT WAS DEBITED WHY THE OTHERS WERE NOT DEBITED ONLY GOD KNOWS. NONE THE LESS JANUARY 2026 I PAID R1275.30(R319.01 VIA DEBIT ORDER AND R886.29 VIA EASY PAY NUMBER) FEB THE SAME AMOUNT WAS DEBITED. HOW THE HELL AM I OWING CELL C? WHY THE HELL WILL YOU HANDOVER THE ACCOUNT THAT IS PAID IN FULL? I NEED FEEDBACK FROM THE MANAGER/ SUPERVISOR WITH RECON FROM MY ACCOUNT, PAYMENTS I MADE AND THE ONES THAT WERE DEBITED FROM MY ACCOUNT AND FROM WHICH ACCOUNTS WERE DEBITED FROM.
IT SEEMS AS IF WE GOING NOWHERE SLOWLY WITH MY ACCOUNTS. I HAVE 3 CONTRACTS WITH CELL C THE 1ST ONE IM PAYING R648, 2ND R308.29 AND LAST R319.01 WHICH THE TOTAL AMOUNT IS R1275.30. IM HANDED OVER TO MBD FOR PAID AMOUNT IN JANUARY . R389.01 WAS DEBITED AND CELL C HAS PROOF OF PAYMENT FOR THAT AND R886.29 WAS PAID VIA EASY PAY AS CELL C FAILED TO DEBIT AS AGREED. ONLY ONE ACCOUNT WAS DEBITED WHY THE OTHERS WERE NOT DEBITED ONLY GOD KNOWS. NONE THE LESS JANUARY 2026 I PAID R1275.30(R319.01 VIA DEBIT ORDER AND R886.29 VIA EASY PAY NUMBER) FEB THE SAME AMOUNT WAS DEBITED. HOW THE HELL AM I OWING CELL C? WHY THE HELL WILL YOU HANDOVER THE ACCOUNT THAT IS PAID IN FULL? I NEED FEEDBACK FROM THE MANAGER/ SUPERVISOR WITH RECON FROM MY ACCOUNT, PAYMENTS I MADE AND THE ONES THAT WERE DEBITED FROM MY ACCOUNT AND FROM WHICH ACCOUNTS WERE DEBITED FROM.
MP
MPHO P's update19 Mar 2026, 09:38
Reviewer Update
GOOD DAY
IT SEEMS AS IF WE GOING NOWHERE SLOWLY WITH MY ACCOUNTS. I HAVE 3 CONTRACTS WITH CELL C THE 1ST ONE IM PAYING R648, 2ND R308.29 AND LAST R319.01 WHICH THE TOTAL AMOUNT IS R1275.30. IM HANDED OVER TO MBD FOR PAID AMOUNT IN JANUARY . R389.01 WAS DEBITED AND CELL C HAS PROOF OF PAYMENT FOR THAT AND R886.29 WAS PAID VIA EASY PAY AS CELL C FAILED TO DEBIT AS AGREED. ONLY ONE ACCOUNT WAS DEBITED WHY THE OTHERS WERE NOT DEBITED ONLY GOD KNOWS. NONE THE LESS JANUARY 2026 I PAID R1275.30(R319.01 VIA DEBIT ORDER AND R886.29 VIA EASY PAY NUMBER) FEB THE SAME AMOUNT WAS DEBITED. HOW THE HELL AM I OWING CELL C? WHY THE HELL WILL YOU HANDOVER THE ACCOUNT THAT IS PAID IN FULL? I NEED FEEDBACK FROM THE MANAGER/ SUPERVISOR WITH RECON FROM MY ACCOUNT, PAYMENTS I MADE AND THE ONES THAT WERE DEBITED FROM MY ACCOUNT AND FROM WHICH ACCOUNTS WERE DEBITED FROM.
IT SEEMS AS IF WE GOING NOWHERE SLOWLY WITH MY ACCOUNTS. I HAVE 3 CONTRACTS WITH CELL C THE 1ST ONE IM PAYING R648, 2ND R308.29 AND LAST R319.01 WHICH THE TOTAL AMOUNT IS R1275.30. IM HANDED OVER TO MBD FOR PAID AMOUNT IN JANUARY . R389.01 WAS DEBITED AND CELL C HAS PROOF OF PAYMENT FOR THAT AND R886.29 WAS PAID VIA EASY PAY AS CELL C FAILED TO DEBIT AS AGREED. ONLY ONE ACCOUNT WAS DEBITED WHY THE OTHERS WERE NOT DEBITED ONLY GOD KNOWS. NONE THE LESS JANUARY 2026 I PAID R1275.30(R319.01 VIA DEBIT ORDER AND R886.29 VIA EASY PAY NUMBER) FEB THE SAME AMOUNT WAS DEBITED. HOW THE HELL AM I OWING CELL C? WHY THE HELL WILL YOU HANDOVER THE ACCOUNT THAT IS PAID IN FULL? I NEED FEEDBACK FROM THE MANAGER/ SUPERVISOR WITH RECON FROM MY ACCOUNT, PAYMENTS I MADE AND THE ONES THAT WERE DEBITED FROM MY ACCOUNT AND FROM WHICH ACCOUNTS WERE DEBITED FROM.
Cell C's replyOfficial
19 Mar 2026, 11:40Dear MPHO,
Thank you for reaching out and for providing detailed information regarding your accounts.
We sincerely apologize for the frustration and inconvenience this situation has caused. Kindly note that we have followed up on your case, and our records show that you recently spoke with one of our support team agents regarding this matter.
Please be assured that your concerns about billing, payment allocations, and handover have been taken seriously. The matter is still under dispute, and as per your request, it has now been further escalated to a manager. The manager will review your accounts, payments made, and debits app****, and will contact you directly with feedback and guidance on the next steps.
We truly appreciate your patience as we work to resolve this issue.
Regards,
Cell C | MMa
Thank you for reaching out and for providing detailed information regarding your accounts.
We sincerely apologize for the frustration and inconvenience this situation has caused. Kindly note that we have followed up on your case, and our records show that you recently spoke with one of our support team agents regarding this matter.
Please be assured that your concerns about billing, payment allocations, and handover have been taken seriously. The matter is still under dispute, and as per your request, it has now been further escalated to a manager. The manager will review your accounts, payments made, and debits app****, and will contact you directly with feedback and guidance on the next steps.
We truly appreciate your patience as we work to resolve this issue.
Regards,
Cell C | MMa
Cell C's reply19 Mar 2026, 11:40
Official
Dear MPHO,
Thank you for reaching out and for providing detailed information regarding your accounts.
We sincerely apologize for the frustration and inconvenience this situation has caused. Kindly note that we have followed up on your case, and our records show that you recently spoke with one of our support team agents regarding this matter.
Please be assured that your concerns about billing, payment allocations, and handover have been taken seriously. The matter is still under dispute, and as per your request, it has now been further escalated to a manager. The manager will review your accounts, payments made, and debits app****, and will contact you directly with feedback and guidance on the next steps.
We truly appreciate your patience as we work to resolve this issue.
Regards,
Cell C | MMa
Thank you for reaching out and for providing detailed information regarding your accounts.
We sincerely apologize for the frustration and inconvenience this situation has caused. Kindly note that we have followed up on your case, and our records show that you recently spoke with one of our support team agents regarding this matter.
Please be assured that your concerns about billing, payment allocations, and handover have been taken seriously. The matter is still under dispute, and as per your request, it has now been further escalated to a manager. The manager will review your accounts, payments made, and debits app****, and will contact you directly with feedback and guidance on the next steps.
We truly appreciate your patience as we work to resolve this issue.
Regards,
Cell C | MMa
MP
MPHO P's updateReviewer Update
20 Mar 2026, 09:27Good day
I am writing to urgently follow up on the query I logged on Saturday, 14 March 2026. To date, I have not received any proper feedback, and the matter remains unresolved.I have repeatedly requested a statement for the “amount not paid”, yet Cell C has still not provided me with the required documentation. This ongoing delay is extremely frustrating and unacceptable, especially from a company of Cell C’s size.Further to this, I have been incorrectly handed over, which makes this query a priority issue. I have already sent proof that my accounts were fully paid in January, but Cell C has failed to provide a statement or reconciliation reflecting the alleged outstanding balance.Since Cell C has been unable to provide clarity on this matter, I request that you urgently send me a full account reconciliation (recon) so I can understand how this supposed outstanding balance was calculated.Your urgent assistance is required.
I am writing to urgently follow up on the query I logged on Saturday, 14 March 2026. To date, I have not received any proper feedback, and the matter remains unresolved.I have repeatedly requested a statement for the “amount not paid”, yet Cell C has still not provided me with the required documentation. This ongoing delay is extremely frustrating and unacceptable, especially from a company of Cell C’s size.Further to this, I have been incorrectly handed over, which makes this query a priority issue. I have already sent proof that my accounts were fully paid in January, but Cell C has failed to provide a statement or reconciliation reflecting the alleged outstanding balance.Since Cell C has been unable to provide clarity on this matter, I request that you urgently send me a full account reconciliation (recon) so I can understand how this supposed outstanding balance was calculated.Your urgent assistance is required.
MP
MPHO P's update20 Mar 2026, 09:27
Reviewer Update
Good day
I am writing to urgently follow up on the query I logged on Saturday, 14 March 2026. To date, I have not received any proper feedback, and the matter remains unresolved.I have repeatedly requested a statement for the “amount not paid”, yet Cell C has still not provided me with the required documentation. This ongoing delay is extremely frustrating and unacceptable, especially from a company of Cell C’s size.Further to this, I have been incorrectly handed over, which makes this query a priority issue. I have already sent proof that my accounts were fully paid in January, but Cell C has failed to provide a statement or reconciliation reflecting the alleged outstanding balance.Since Cell C has been unable to provide clarity on this matter, I request that you urgently send me a full account reconciliation (recon) so I can understand how this supposed outstanding balance was calculated.Your urgent assistance is required.
I am writing to urgently follow up on the query I logged on Saturday, 14 March 2026. To date, I have not received any proper feedback, and the matter remains unresolved.I have repeatedly requested a statement for the “amount not paid”, yet Cell C has still not provided me with the required documentation. This ongoing delay is extremely frustrating and unacceptable, especially from a company of Cell C’s size.Further to this, I have been incorrectly handed over, which makes this query a priority issue. I have already sent proof that my accounts were fully paid in January, but Cell C has failed to provide a statement or reconciliation reflecting the alleged outstanding balance.Since Cell C has been unable to provide clarity on this matter, I request that you urgently send me a full account reconciliation (recon) so I can understand how this supposed outstanding balance was calculated.Your urgent assistance is required.
MP
MPHO P's updateReviewer Update
20 Mar 2026, 10:01 Good day,
I am receiving the same repeated response with absolutely no resolution, and this has become extremely frustrating. It feels as though the replies are copied and pasted with no real effort to address my query.I am once again requesting a full reconciliation (recon) of my account.
Please provide the recon only, and refrain from sending generic feedback that does not assist in resolving the issue.
I am receiving the same repeated response with absolutely no resolution, and this has become extremely frustrating. It feels as though the replies are copied and pasted with no real effort to address my query.I am once again requesting a full reconciliation (recon) of my account.
Please provide the recon only, and refrain from sending generic feedback that does not assist in resolving the issue.
MP
MPHO P's update20 Mar 2026, 10:01
Reviewer Update
Good day,
I am receiving the same repeated response with absolutely no resolution, and this has become extremely frustrating. It feels as though the replies are copied and pasted with no real effort to address my query.I am once again requesting a full reconciliation (recon) of my account.
Please provide the recon only, and refrain from sending generic feedback that does not assist in resolving the issue.
I am receiving the same repeated response with absolutely no resolution, and this has become extremely frustrating. It feels as though the replies are copied and pasted with no real effort to address my query.I am once again requesting a full reconciliation (recon) of my account.
Please provide the recon only, and refrain from sending generic feedback that does not assist in resolving the issue.
MP
MPHO P's updateReviewer Update
02 Apr 2026, 08:39Good day
I am writing to urgently address an ongoing and deeply distressing issue regarding my Cell C account that has now escalated despite multiple assurances from Cell C.I am still receiving calls from MBD regarding an alleged outstanding Cell C account. This is happening even after Cell C confirmed in writing that the matter had been resolved. The letter sent to me clearly stated that the dispute was closed, yet MBD continues to contact me as though the account is still active.This situation has now badly affected my credit score, to the extent that I cannot even upgrade my contract. I have already provided proof of all payments, including the payment made in January, which matches the debits taken in February and March. Despite this, I am being inconvenienced and emotionally affected because someone did not complete the necessary updates on your side.Furthermore, I have repeatedly requested a full reconciliation of my account, but Cell C has failed to provide one. This raises serious concerns and appears extremely unprofessional.This issue has caused me significant stress, anxiety, and unnecessary financial harm. I should not be punished for internal administrative failures.
I am writing to urgently address an ongoing and deeply distressing issue regarding my Cell C account that has now escalated despite multiple assurances from Cell C.I am still receiving calls from MBD regarding an alleged outstanding Cell C account. This is happening even after Cell C confirmed in writing that the matter had been resolved. The letter sent to me clearly stated that the dispute was closed, yet MBD continues to contact me as though the account is still active.This situation has now badly affected my credit score, to the extent that I cannot even upgrade my contract. I have already provided proof of all payments, including the payment made in January, which matches the debits taken in February and March. Despite this, I am being inconvenienced and emotionally affected because someone did not complete the necessary updates on your side.Furthermore, I have repeatedly requested a full reconciliation of my account, but Cell C has failed to provide one. This raises serious concerns and appears extremely unprofessional.This issue has caused me significant stress, anxiety, and unnecessary financial harm. I should not be punished for internal administrative failures.
MP
MPHO P's update02 Apr 2026, 08:39
Reviewer Update
Good day
I am writing to urgently address an ongoing and deeply distressing issue regarding my Cell C account that has now escalated despite multiple assurances from Cell C.I am still receiving calls from MBD regarding an alleged outstanding Cell C account. This is happening even after Cell C confirmed in writing that the matter had been resolved. The letter sent to me clearly stated that the dispute was closed, yet MBD continues to contact me as though the account is still active.This situation has now badly affected my credit score, to the extent that I cannot even upgrade my contract. I have already provided proof of all payments, including the payment made in January, which matches the debits taken in February and March. Despite this, I am being inconvenienced and emotionally affected because someone did not complete the necessary updates on your side.Furthermore, I have repeatedly requested a full reconciliation of my account, but Cell C has failed to provide one. This raises serious concerns and appears extremely unprofessional.This issue has caused me significant stress, anxiety, and unnecessary financial harm. I should not be punished for internal administrative failures.
I am writing to urgently address an ongoing and deeply distressing issue regarding my Cell C account that has now escalated despite multiple assurances from Cell C.I am still receiving calls from MBD regarding an alleged outstanding Cell C account. This is happening even after Cell C confirmed in writing that the matter had been resolved. The letter sent to me clearly stated that the dispute was closed, yet MBD continues to contact me as though the account is still active.This situation has now badly affected my credit score, to the extent that I cannot even upgrade my contract. I have already provided proof of all payments, including the payment made in January, which matches the debits taken in February and March. Despite this, I am being inconvenienced and emotionally affected because someone did not complete the necessary updates on your side.Furthermore, I have repeatedly requested a full reconciliation of my account, but Cell C has failed to provide one. This raises serious concerns and appears extremely unprofessional.This issue has caused me significant stress, anxiety, and unnecessary financial harm. I should not be punished for internal administrative failures.