Wrong Title! Bad Customer Service

I have my Cell C account for more than four years, I have reported to customer services, the accounts department, various branches that my statement and invoice every month since 2011 states:<br> <br> Mr. Sarah Essop<br> <br> I already regret renewing my contract this year, at the time I again reported this and asked that it be fixed, nothing!!!!! <br> <br> Almost five years now, you still do not know your customer's gender, worst customer service ever! Issue not resolved after five years, I think frustrating is an understatement!