wrong product sold to me

I took out a new Mygiga20 contract with CellC Bluff. The lady that assisted me told me she is giving me the exact same deal as I have already. The lady told me that \postpaid\" means topup but it was not. This one would be for my daughter. Only to find 2 months later that it is not and that it is an open line.So I got charged R200 more for the past two months. I went to the Bluff store and saw the manager Ebrahim Hassen, he tried to assist but was shot down by the owner of the franchise and he was told it is his fault and he had to pay me cash from his pocket. This was so unprofessional and I felt bad that a huge company like CellC made me take money from an employee who did not sell the incorrect product to me. Ebrahim is a good employee and this was not right. Also the fact that my contract could not be changed to the contract that was supposed to be sold to me, o's also unacceptable. Ebrahim did as much as he could but CellC cannot help him to help me. I have 3 lines with CellC and I guess I must systematically closed them down."