HL
Hlonie L

1 reviews | Active since Jul 2016

29 Sept 2017, 09:49

Wrong Phone Delivered

on the 26/09/2017 got a call from cell c for cellphone contract, of which i opted for Samsung J5 R 199 contract, which they promised to deliver the next day but wasn't. delivered on the 28/09/2017 only to find it's a wrong phone, asked the driver to take it back but he refused and told me to call cell c first. called cell c and they said it will be fetched the next day. 29/09/2017 i called to find out how far they are, i was then informed it could take up to 7 working days. now i have to carry the phone around till they decide to come get it. i want my contract with them to be cancelled with immediate effect for bad service received.

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Replies (2)
Cell C
Cell C's reply29 Sept 2017, 10:13
Official

Good morning Hlonie

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply05 Oct 2017, 08:45
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN