WC
Willem C
1 reviews | Active since May 2016
20 May 2016, 12:03
Wrong number, Wrong contract
<p>I called Cell C customer care to open a Epic 150 for R199 with a Huawei P8 lite at the end of January, on recieving the phone a couple days later i waited for my contract to activate. Month after month I was charged (the wrong amount) for the contract without recieving any airtime. When i decided to call and inquire they told me that it is my fault for not using the other sim card (the other sim card was a different number and the wrong contract) and now are sending me from customer service to service because no one knows what to do and everyone says they will listen to the origanal recording but no one is coming back to me!!!</p>
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Cell C's replyOfficial
20 May 2016, 12:18We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply20 May 2016, 12:18
Official
We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
WC
Willem C's updateReviewer Update
24 May 2016, 07:48Your consultants never seem to know what to do I would like to speak to a supervisor.
WC
Willem C's update24 May 2016, 07:48
Reviewer Update
Your consultants never seem to know what to do I would like to speak to a supervisor.