Wrong Memory Size, Wrong Colour, Wrong Contract

My Cell C Order: <br> CELLC***5<br> <br> Summary:<br> ---<br> IOn Monday 22, November, I ordered a silver-gray iPhone 6S Plus 64Gb on the EPIC100 Plan at R499.00 per month.<br> <br> The sale agent, Palesa, confirmed all the details and approved my contract. On Tuesday, a Cell C Accounts person called to verify banking details and also verified that I had ordered a silver-gray iPhone 6S Plus 64Gb on the EPIC100 at R499.00 per month.<br> <br> On Wednesday, 25 November, Cell C delivered via RAMS a Rose Gold iPhone 6S Plus 16Gb on the Easy Chat 150 at R499.00.<br> <br> I ordered a silver-gray colour. They sent a Rose Gold one.<br> I ordered a 64gb iPhone 6S Plus. They sent a 16gb iPhone 6S Plus.<br> I ordered the EPIC100 Plan. They activated Easy Chat 150 Plan.<br> <br> <br> My Attempt At Resolution:<br> ---<br> At around 15:00hrs, Khutswano Mathlabane (Cell C) called to verify receipt of the phone. He assured that the problem would be sorted and that he would revert back. He has been quiet since.<br> <br> RAMS Couriers says that CellC has not ordered for the phone to return. Cell C's call center is too busy to pick up my call. <br> <br> Who can help me resolve this issue??? A lawyer??? The bank??? Who?????