RS
Ruben S

1 reviews | Active since Sept 2013

18 Mar 2016, 12:22

wrong information

Good Day<br> <br> I and my Wife decided to cancel our Vodacom contracts and move over to Cell C(Buy out deals, myself is on pinnacle 2 and my wife on pinnacle 1)Now as Cell C states they are the best in internet downloading and signal. By all means, that is not true. on my way to Rustenburg 95% off the time I have edge signal on my Cell C phone, but on my Vodacom tablet I have H+ and 4G, at some places I don't even have signal, then my vodacom is on H+. IOW the signal is very poor and downloading speed is very very poor, did not expect this from a provider which states they are better compared to the rest.<br> <br> another thing, Cell C sim only prices are fair and good, but when adding a device, it becomes remarkably expensive. I and my wife did want a new device with the buy out but with such a high pricing, it was not possible at all.<br> <br> we decided to get a sim only contract to test Cell C on what they advertise, but I must say I am regretting this decision.<br> <br> can we get the network and signal to a reasonable high, as well the downloading speed?<br> can you lower the prices when adding a device, as a upgrade will not be possible with this network at such a rate.<br> <br> please get this sorted and revert back

0
Replies (1)
Cell C
Cell C's reply18 Mar 2016, 12:32
Official
Hello rubenstassen,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN