Wrong Info from Sales
<p>I logged a request for a voice recording on Tuesday, i got a call today from Clementine Ndlovu,ref# ********** ********** 80 @ 12:01,she advised there is nothing that she can do regarding the sales consultant who didnt advise me of an debit order which will go through within 48 hrs as they are not trained regarding that ,only the vetting department,d/o returned unpaid and an unpaid fee was charged......Kabelo called me and advised he will call me back @ 14:00 or 14:30 no call from him or clementine that said she was gna call me at 14:00 today..I need this resolved.</p>
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Cell C's replyOfficial
24 Sept 2016, 07:12We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have requested one of our team members to follow up on this matter and assist. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,
Cell C's reply24 Sept 2016, 07:12
Official
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
We have requested one of our team members to follow up on this matter and assist. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
26 Sept 2016, 09:18Moses confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Sept 2016, 09:18
Official
Moses confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
16 Jan 2017, 09:15To my surprise my account was still debited after i was promised that the credit will cover for a month or so,i email your customer service to enquire about my credit in my account and i was advised by Lerato who contacted me on Saturday that there was never a credit of R121.68 in my account, as per reference number: ********** 0146, i was advised that my account was double debited in November 2016 but was escalated.Can this query be resolved as this complait was logged 3 months ago.
's update16 Jan 2017, 09:15
Reviewer Update
To my surprise my account was still debited after i was promised that the credit will cover for a month or so,i email your customer service to enquire about my credit in my account and i was advised by Lerato who contacted me on Saturday that there was never a credit of R121.68 in my account, as per reference number: ********** 0146, i was advised that my account was double debited in November 2016 but was escalated.Can this query be resolved as this complait was logged 3 months ago.
Cell C's replyOfficial
16 Jan 2017, 12:42Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply16 Jan 2017, 12:42
Official
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,