wrong device blcklisted

on 3 September i reported one of my devices ******. i have 3 cell c contracts and i told the ladywhich device needs blocking. On 4 September i realised that my cellphone is not working. i went to a cell c outlet in Southgate. I was told i need to update my software and the problem will be solved and i need to pay R150 for the software update. At 00:00 I realised that my phone is still not working i dialed 084140and spoke Kgothatso Molutsi who was rude and clueless. I asked her to transfer me to someone else who can help me. She told me she cant.I called again and spoke to another gentle man who refered me to Pheto Sehoshe who was the supervisor who told me he cant help me and gave me a number to call.I borrowed a phone from a collegue and i was on the line for over an hour. I was told that the wrong device was blocked. and i need to go to a police station to make a statement. I told the person that im a doctor and im on call and need my phone. I the mean time i discovered that my consultant has been phoning my line since 7am because there was a crisis in the hospital with a patient and cell c couldnt help me with a loan handset while they r sort out their mess.