Hellopeter
Share Your Experience
CP
Claudine P

1 reviews | Active since Sept 2016

31 Mar 2025, 21:01

Wrong device

I took out a contract on a Samsung Galaxy A56 because it was on special. We concluded the contract. The price apperently changed the following day. You then decided to give me a A36 which I didn't ask for. Why didn't you call me to inform me about the price change. Why can't I get the A56 on the price that was at the time. My contract was concluded before the price increase.

0
Replies (2)
Cell C
Cell C's reply01 Apr 2025, 07:44
Official
Dear Claudine,

Thank you for reaching out and bringing this matter to our attention. 

We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your contract and the device provided.

To ensure we resolve this for you, we’d like to investigate the details of your contract and the circumstances around the device change.

Our team will be in touch.

Cell C | NZ

Best regards,

Cell C
Cell C's reply06 Apr 2025, 15:31
Official
Dear Claudine Pieterse,

Kindly note that our team tried reaching you on *** with no success, please provide an alternative contact and convenient time to contact you. 

Regards,
Cell C | PN

Best regards,