TI
Thuso I

1 reviews | Active since May 2017

02 Jan 2023, 08:48

Wrong debit order date

Why will you track a debit order for December on a date that was not agreed????Are you pleased to mess the South Africans profiles with such misinformation?This is sad everytime i have to lig a call via helopeter to resolute Cell Cs bad services but i keep on being their loyal customer...what do i get in return?bad service again and again....you nullyfying my profile because you tried to debit on the 23rd of December 2022?Why will you not track the actual debit order date?This is really bogus coming from you.You are messing my profile please refrain from such behavior its null and void

0
Replies (16)
Cell C
Cell C's reply02 Jan 2023, 11:55
Official
Hi Thuso

There was communication sent for early debit orders as a result of the public holidays, did you receive communication?

^PN

Best regards,

TI
Thuso I's update02 Jan 2023, 12:35
Reviewer Update
If there was communication where do i get money for such date?Our written agrreement was you debit me on the 28th of December 2022.I don't have any returned debit order on the 28th of December 2022.Why didn't you track it further for the 28th of December 2022?....What was it for to debit me early?Just ruin my profile?Do you know what arrears does on someone's profile?

Damn you just making our lives poorer and poorer.

You messing my profile with your so called early debit order for what i do not know!!!!!!!!

Have i ever skipped your agreed debit orders?

Then why are you sabotaging my profile?

Was i not suppose to oppose or affirm your communication?Then you just went on to debit on your desired date?It makes sense to your business because you can re adjust however to suits your interests?What about clients like me ?

This in naive coming from Cell C

All over the complaints platform your reviews are insane.One customer is too many.

You lack business etiquette
TI
Thuso I's update02 Jan 2023, 12:38
Reviewer Update
Pull your records to attest that you sent communication and I affirmed for early debit order.Lies lies and lies to ruin our profiles.Why Cell C?Every time its a struggle buying from you one has to really suffer...
Cell C
Cell C's reply02 Jan 2023, 12:40
Official
Would you like to have this matter escalated?

^PN

Best regards,

TI
Thuso I's update02 Jan 2023, 14:24
Reviewer Update
You are asking me yet you are ruining my profile i have read reviews where you do not help at all and you do not take clients matters into consideration but selfishly you keep on sabotaging them...for being your loyal client i will be up in grabs with this nonsense services fro Cell C i will sure contest this one either you help or not i assure you.There will ve section you asked yourselves why didn't you peruse them when you nullify our profiles.Thats insane coming from you to see that this does not even mean a thing to you.Bogus services all the way.

From all my messages you don't seem to be bothered you act inhumane towards my complains in the name of your company *********** clients...I will fight this to the end.Keep testing me Cell C
Cell C
Cell C's reply02 Jan 2023, 15:34
Official
Dear  Thuso ,

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. We have referred the matter to our Team to assist with your query.
  
 Regards
^TM 

Best regards,

TI
Thuso I's update03 Jan 2023, 11:05
Reviewer Update
You do not eve ln havebrecords to attest that you indeed striked an sms to notify menof your bogus debit order.There was no communication between me and cell c regarding early debit,you are just messing my profile.I will be up in grabs with you,you taking me for a ride.Thats a wrong business practice to rip out on poor customers
TI
Thuso I's update03 Jan 2023, 11:19
Reviewer Update
One thing i haveblearnt about Cell C is they really don't value their clients everyone you speak is new they do not know the nature of your call.The want to wrk on something new regardsless of previously working with someone.My question is don't they add notes to see that the complain is in progress or what?Is the staff well trained or what?Everyone does as they please.The consultants services are on another bad services as well.I spoke to Nomthandazo no one knows here instead everyone wants to debit me today...Agh maan Cell C its worse
Cell C
Cell C's reply03 Jan 2023, 11:47
Official
Dear Thuso

Please note that your query is still being attended to, feedback will be communicated once available.

Regards
^GN

Best regards,

TI
Thuso I's update03 Jan 2023, 18:43
Reviewer Update
You said you are busy with my query stupidy you went again on my bank unauthorized and debited my account today.Do you know that i have sent proof of payment and made and immidiate payments yesterday?You went on after i made a query and deducted my account?Are you insane Cell C?
TI
Thuso I's update03 Jan 2023, 18:45
Reviewer Update
Cell C team must be naive trust me?,being your client is the last thing will ever come to my mind you such an insane company that rob clients.You don't respect none of the business practices out there
Cell C
Cell C's reply03 Jan 2023, 19:00
Official
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. 

We will look into the matter and revert back with feedback.

Regards
^TM 

Best regards,

TI
Thuso I's update03 Jan 2023, 20:45
Reviewer Update
This is a serious sabotage i have sent proof pf payment yesterday as soon as i recieved your threats messages.Today you went again into my account and debited
Cell C
Cell C's reply03 Jan 2023, 20:57
Official
We apologize for the inconvenience caused.

^NH

Best regards,

TI
Thuso I's update06 Jan 2023, 06:26
Reviewer Update
Why did you charge me a failed debit order fee while you saidbyou are aware communication was not sent to me as your system records and advised that you will rectify that?Do you know you are affecting my payments profile at bureau?This os very bad as Cell C does not seem to care about its customers.
Cell C
Cell C's reply06 Jan 2023, 07:45
Official
We do understand your frustration and we apologize; our team is working on resolving the matter.

^MN

Best regards,