wrong debit order amount again

Good day

5th review in space of four month.

On the 16th of December 2021 I wrote a review about wrong debit order amount and the date, an amount of R509.00 was reversed back to my account. On the 20/12/2021 debit order amount of R369.00 went off from my account for contract *** instead of R299.00 and another contract *** was not debited at all so i had to make EFT payment. My debit orders suppose to be R299.00 for each phone, debited on the 20th of each month, i do not know why that is so difficult to do. i was promised that the penalty fees were not my fault and Cell c will correct them hence i saw the R509.00 being reversed, hoping to see R299.00 for each contract. i logged two cases today 21/12/2021, 1. for an amount of R369.00 to be corrected- case number *** and 2. for penalty fees that are still showing and debited on my account while i was told that they were corrected- case ***. i really need help on this because its becoming very bad now. may you please call me on *** work number, i have no access on my cell.