WRONG DATA PACKAGE AND CHARGED FOR AFTER CANCELED

I would like to know why I was told from managment this WRONG DATA PACKAGE has been canceled,and no charges will be reflecting BUT NOW MY BILL COMES OUT WITH CHARGES OF A CANCELED PACKAGE...ARE YOU PEOPLE TRYING TO F*@:#^^## Give people HIGH BLOOD PRESSURE OF ALL THIS STRUGGLING WITH YOU/ CELL C..WHAT IS WRONG WITH YOUR SERVICES ARE YOU PEOPLE OK?I NEED A CALL BACK YOU PEOPLE NEVER ANSWER AND ALWAYS TAKE A WHOLE WEEK TO CALL OR JUST GIVE MISS CALLS AND MAKE ASIF YOU CALLED..IM SICK OF THIS **** MAN,THE PACKAGE THAT WAS WRONG FINALLY GOT CANCELED AFTER MORE THAN A MONTH AND NOW THIS? I WANT THIS CHARGES REMOVED CRAZE TO COME AND PUT CHARGES ON MY BILL FOR **** THAT WAS WRONG