Wrong Data Bundle and Attitude from manager

Im extremely dissatisfied with the services, i called the centre on the 27/10/2015 at 19:24 and Spoke to Sunnyboy Palane. i Specifically requested that he add the blackberry 10 bundle,the 2gigs at R99.00 which i had to repeat to him. he advised this was done and i will get an sms, this call took 2 minutes and 57 seconds, i later realised when i checked my balance that my airtime was gone but my data was the same only to realise the 2Gb nite bundle was loaded, i called the centre and spoke to Mark Benjamin, Explained to him what happened, he then put me on hold over 15 minutes and then gets back to me(Half Asleep), i asked him what he has done whilst i was on hold, he advised he sent an sms to the back office and will get back to me,15 mins to send an sms,REALLY? i requested a manager ,after another long hold time, a very RUDE Pauline Thabane came on the line, she advised she cant do anything and kept on speaking over me, and advised i dont have a choice but to wait 48 hours to get a feedback,THIS IS PATHETIC, References Provided by Pauline. Call with Sunnyboy(ref : ***) Mark(***) ( Escalation *** ) Time on Call 30 Minutes and 50 seconds