Wrong contract delivered and pathetic customer service

<p>My mum has taken a contract upgrade with Cell C dated 30/05/2016 (Monday) and then on either Wednesday or Thursday within the same week, the package was delivered to her. Upon taking the contract she asked the consultant to call me and have a chat with me as the upgrade was to be for me for business purposes. The consultant who we were dealing with at the Cell C contract upgrades department (Banele) gave me a call and he offered me either a Samsug J5 or a Huawei P8 Lite and I specifically told him that I want this contract to be on an anytime minutes package to the value of 200 minutes as I call companies and not just clients on their cellular phone. Banele then assured me that the contract would be on the anytime minute 200 top up package (which I believe is called Straight Up Top Up 200) and he gave us a price of R289 per month, to which we had agreed and then the contract (upgrade) was taken. Upon receiving the phone I decided to double check with Cell C that I had been given the correct package before opening it. We had called the customer care who had told us that the package that had been delivered with the phone was a Epic 200 package (which consisted of R200 airtimr value, which was not what I had asked for and is not what was promised to us) Upon logging complaints with Cell C, they had promised to give us feedback and rectify the problem, which they still have not done up till today (09/06/2016) and everytime we call the customer care line we ask for this problem to be fixed as we will not pay for something that we have not asked for and it has now just passed 7 days. Pathetic customer service from Cell C as they say the package which I asked for will cost more than the amount given to us on the day that we accepted the upgrade. Cell C needs to fix this problem or my next step will be to get hold of their Operations Manager and then publish this in the papers, and I am not a person to make empty promises</p>