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Luthfia R

1 reviews | Active since Jul 2012

14 Feb 2019, 23:28

Wrong colour device sent. Strike 2 for cell c

This is now the second time cell c has messed up my contracts. The first time they sent me the wrong device after being so specific on the phone. Now for another contract, they have sent me the incorrect colour after again specifying so clearly on the phone to the agent. How is cell c going to remedy this without inconveniencing me any further?

0
Replies (4)
Cell C
Cell C's reply15 Feb 2019, 09:58
Official
Good morning Luthfia

We will get one of our team members to listen to the call recording and assist accordingly. Do expect communication.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply19 Feb 2019, 11:08
Official
As per communication, Funiwe has referred the matter to the relevant department for assistance and will revert back with feedback.

Regards
Cell C | PN

Best regards,

LR
Luthfia R's update19 Feb 2019, 12:20
Reviewer Update
Funiwe has been a great assistance with regards to phoning and checking the progress of the device however this morning I got an sms from cell c stating that the phone was received and approved as an OBF and that I should call and order my replacement. I called 084145 and spoke to lebokang who advised me now that cell c is out of stock again! What the hell is going on? Surely this was an error on cell c's side the first time round now I am just being given the run around. Absolutely pathetic service! I will be cancelling this contract if I do not receive some positive feedback as I did explain the urgency of a new and correct device. I have been a loyal customer for a long time and I am disgusted with the treatment I am receiving.
LR
Luthfia R's update21 Feb 2019, 08:36
Reviewer Update
Still no response from cell c so I will be cancelling my contract. Pathetic!!!