Wrong Cellphone Delivered

Yesterday, 10 February 2016, I recieved a call to renew m contract with Cell C, the operator offered me a Samsung J5, with no changes to my current account billing. After consutlation with my family, I was told the Samsung J5 does not compare with my current phone the Samsung Galaxy S4, 10 minutes later I recieved a call from Cell C to confirmed my delivery. I told them I did not want the Samsung J5 and I am cancelling the order. I asked if by cancelling my order, would my account still be up for renewnal and she responded \yes\". Later the same evening Mpho called me from the retention department, and the agreement I had with her was the Samsung A5 with 600 minutes, i accepted this package, she told me she would call me back in 10 minutes to confirm with the orders department. An hour or so later my phone rings but no answer, the call was on hold on both my personal vodacom number and the cell c number. Today, the 11 February, Ram Couriers is at my home delivering the Samsung J5, which I clearly cancelled yesterday. You most welcome to peruse through the call recording to verify my claims. I am frustrated."