Wrong cancelation of contract

My name is Sherley Prins. I am very unhappy, angry frustrated for the way cell c treat me as a loyal customer. I have three contracts with cell c. The number *** was a couple of times it was suspended I called cell c and they open it again and told me there was no problem with my account. On the 26th of May my daughter received a sms it is suspended again. I call c and they do a reference check and according to the I failed and need to go into the store. I went to the store in Yorkstreet. The manager Michelle explain to me she could not activate the line the contract has been cancelled by cell c. One of the consultants Abe assist me and when he looked into the system there were two accounts Absa and Capitec. I explain to them I am no longer with ABSA and it is been couple of years ago.

Abe phoned customer service and they explain to him I am in arrears with R1500. They tried deduct from Absa. My question was why do I have to pay and my debit orders go off from Capitec Bank Account on the 25th of each month and they could see the debit orders did go off. My bankstatement was also given as proof.The manager Michelle told me will escalate the call to the revelant department. With no response on the 2nd of June I went to Garden Route Mall and asked Cheswin one of the consultant what was going still no answers. I also gave them a bankstatement from My 2021. Elizabeth the manager explain to me there was a debit order in May 2021 which they tried to deduct from Absa R379 and since then they add a R70 that is why it is now R1500.

On the 25th of June cell c deduct the R1598 from my bank account. I went to the store to Elizabeth and she explained to me that was the R1500. What I do not understand cell c did not even call me and I asked how will I pay the arrears which I know I am not in arrears. Since they suspended the phone and every time I call they did even mention that there was a no problem. Only on the 7th of July one of the consultants from the admin billing department phoned after how many calls which I have made and no feedback. I did not asked her name so frustrated I am. She explained to that the *** number had its own account number. I asked her please explain to the R1222 debit order in May which went of from my Capitec Account what was that for. She explain to me it was for the three contracts.

Since May there was debit order of R748 for both these number *** and *** from my Capitec Account how is it possible that I am in arrears. In December when upgrade on *** there was a debit order of R894 which went off for the *** as well. I also said to her I did not cancelled the contract now cell send me a sms that I reliable for the R9248. She also asked did I update my bank details with cell c which I did that’s why my debit orders go off from my Capitec Account.

My question is why did they upgrade every time and how could I take out a new contract and I was in arears. I explained the consultant somebody did not to their work, then she told me I must go to the store and I asked them why did they not take off the Absa account.The last upgrade with this cell number *** was with Elizabeth the store manager. When she asked me to rate them I said to her I am so disgusted and disappointment.

My sister daughter Leonie Jacobs also take out a contract with cell c in May this year. She discover that her debit order did not go off in June and then she phoned the store and Elizabeth said the debit order did go off. Then she received an sms to say that her account is overdue. Then they discover that last three numbers of her bank account is incorrect and Leonie told them it is not her account. Leonie took out her her cell phone contract at the store in Yorkstreet. Elizabeth the store manager said that the consultant who help did not fill in her bankdetails correctly.

I also told cell c I will do never business with them again.

Sherley Prins

My cell no ***