wrong bundle received on new contract

I would like tyo bring to your attention that I recently upgraded to an ag tab 7 for R140.00 a month that comes with 500MB day data n 1GB nyt data, my new contract bundle was supposed to go into effect today 01/09/2015 but I see that my old bundle which I was receiving on my old contract was loaded that consisted of 50MB data, 50 SMS and 50 minutes, I need this to be rectified as when I took the contract I was told the new bundle will be in effect from 1/9/2015 I was also tyold this in store when I went to Rica the sim the tab came with, recently I logged a complaint on hellopeter with regard to an SMS received regarding at mobile n cell c the lady that called was white and explained that they are being supp**** phones from age mobile and they are concentrating on making the network better, today I called the customs care spoke tyo channel she advised wrong bundfle was loaded, I spoke tyo another lady in upgrades who advised the same I then was transferred n spoke tyo lungile who advised wrong bundle loaded again she said I need to migrate my problem is that I'm dealing with cell c for 8 years I have never had this problem every time a new upgrade was taken my bundles were loaded