Wrong billing, Complaint not attended to

Thank you for finally sending me communication Cell C.

I have telephonically filed my dissatisfaction with Cell C on the 04th of January 2019, with regards to my upgrade. What happened is that I received minutes on 01/01/2019 and were taken away on 04/01/2019. Their answer to that was that the upgrade effected on the 04th of January 2019 automatically cancelled the minutes I received from the last contract. I found this unfair because the upgraded contract came with lesser minutes. Moreover, the minutes was not what I agreed upon with the consultant when I negotiated my upgrade, even the monthly subscription was more than what we discussed on the phone with their consultant.

My upgrade which I discussed with the consultant in October was giving me : I) 1 gig data ii) 300 voice minutes iii) 100 sms. This was all R569.00 per month

On the 4th, the consultant I spoke to was going to pull out recording of the conversation I had with the consultant and phone me back. Nobody has ever contacted me with the upgrade conversation in October 2018. Cell C do only have my cell phone number as contact, they also have my email address, but did not try their best to attend to my complaints. What worries me is that even now, Cell C is not sending e-mails regarding my complaint, it's been more than 2 months now. Cell C knows very well how unreliable their sms system is, thus cannot claim to have sent an sms. Not to mention the coverage where the conversation will be cut without receiving assistance that I required. Even when the call is cut off, they'd not bother to phone back. Currently my account has been handed to collectors, while they haven't attended to my complaint. I still have not received the recording that was done with the consultant.

Their billing is incorrect, instead of charging R569.00 per month I am charged more. This can only be corrected with the recording which have not been played to me until today, 14/03/2019.