Wrong Billing
My contract came to an end on the 12th of November, I called in the first week of October to cancel this line. The line has been cancelled on the 12th of November, yet I am being billed still from the 13th of November till end of November? How is this legal to bill you for a service which came to an end? I called the call centre and was told this is what they do it works like this I must pay till end of November. I have two more contract and considering cancelling this too. Poor service as usual.
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Cell C's replyOfficial
14 Nov 2019, 09:23Good Morning Marinda
We have rep**** via private message.
^NS
We have rep**** via private message.
^NS
Cell C's reply14 Nov 2019, 09:23
Official
Good Morning Marinda
We have rep**** via private message.
^NS
We have rep**** via private message.
^NS
's updateReviewer Update
14 Nov 2019, 09:49According to your billing I am being billed R320 which is the full months subscription for November, your statement shows from 1st of November till 30 November, I don't mind paying the cost up until 12th of November, but why am I being billed for the full month of November when the line is inactive as well, the line should have then stayed active until end of November if I am paying the full months subscription and data?
's update14 Nov 2019, 09:49
Reviewer Update
According to your billing I am being billed R320 which is the full months subscription for November, your statement shows from 1st of November till 30 November, I don't mind paying the cost up until 12th of November, but why am I being billed for the full month of November when the line is inactive as well, the line should have then stayed active until end of November if I am paying the full months subscription and data?