JS
Joyce S
1 reviews | Active since Dec 2019
31 Mar 2026, 09:57
Wrong billing
I took a contract with them for 24month and they decided to make it 35months now I've been on the phone for the past week trying to correct sumthing that's not my mistake and the debit order is about to go through still nothing.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
31 Mar 2026, 10:04Dear Joyce S,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused, especially given that this change was not requested by you.
We understand that you signed a 24-month contract and that it was incorrectly extended to 35 months. Please be assured that we take matters like this seriously, and we are committed to resolving it promptly.
To assist you further, we will:
▪️Review your account immediately to correct the contract duration.
▪️Ensure any upcoming debit orders are paused until this matter is fully resolved.
▪️Provide confirmation once the contract has been corrected.
Could you kindly confirm your preferred contact number or the best time for one of our representatives to reach you? This will help us resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Cell C | BMT
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused, especially given that this change was not requested by you.
We understand that you signed a 24-month contract and that it was incorrectly extended to 35 months. Please be assured that we take matters like this seriously, and we are committed to resolving it promptly.
To assist you further, we will:
▪️Review your account immediately to correct the contract duration.
▪️Ensure any upcoming debit orders are paused until this matter is fully resolved.
▪️Provide confirmation once the contract has been corrected.
Could you kindly confirm your preferred contact number or the best time for one of our representatives to reach you? This will help us resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Cell C | BMT
Cell C's reply31 Mar 2026, 10:04
Official
Dear Joyce S,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused, especially given that this change was not requested by you.
We understand that you signed a 24-month contract and that it was incorrectly extended to 35 months. Please be assured that we take matters like this seriously, and we are committed to resolving it promptly.
To assist you further, we will:
▪️Review your account immediately to correct the contract duration.
▪️Ensure any upcoming debit orders are paused until this matter is fully resolved.
▪️Provide confirmation once the contract has been corrected.
Could you kindly confirm your preferred contact number or the best time for one of our representatives to reach you? This will help us resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Cell C | BMT
Thank you for reaching out and bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration this situation has caused, especially given that this change was not requested by you.
We understand that you signed a 24-month contract and that it was incorrectly extended to 35 months. Please be assured that we take matters like this seriously, and we are committed to resolving it promptly.
To assist you further, we will:
▪️Review your account immediately to correct the contract duration.
▪️Ensure any upcoming debit orders are paused until this matter is fully resolved.
▪️Provide confirmation once the contract has been corrected.
Could you kindly confirm your preferred contact number or the best time for one of our representatives to reach you? This will help us resolve the issue as quickly as possible.
We deeply appreciate your patience and understanding, and we apologise again for the inconvenience caused.
Cell C | BMT
JS
Joyce S's updateReviewer Update
31 Mar 2026, 10:06***
JS
Joyce S's update31 Mar 2026, 10:06
Reviewer Update
***
Cell C's replyOfficial
31 Mar 2026, 10:09Dear Joyce S,
Thank you for providing your contact number. One of our representatives will reach out to you shortly on *** to address the contract issue.
We will ensure that:
-Your contract is corrected back to the original 24-month term.
-Any upcoming debit orders are paused until the matter is fully resolved.
-You receive confirmation once the correction has been completed.
We sincerely apologise for the inconvenience this has caused and appreciate your patience while we resolve this matter promptly.
Cell C | BMT
Thank you for providing your contact number. One of our representatives will reach out to you shortly on *** to address the contract issue.
We will ensure that:
-Your contract is corrected back to the original 24-month term.
-Any upcoming debit orders are paused until the matter is fully resolved.
-You receive confirmation once the correction has been completed.
We sincerely apologise for the inconvenience this has caused and appreciate your patience while we resolve this matter promptly.
Cell C | BMT
Cell C's reply31 Mar 2026, 10:09
Official
Dear Joyce S,
Thank you for providing your contact number. One of our representatives will reach out to you shortly on *** to address the contract issue.
We will ensure that:
-Your contract is corrected back to the original 24-month term.
-Any upcoming debit orders are paused until the matter is fully resolved.
-You receive confirmation once the correction has been completed.
We sincerely apologise for the inconvenience this has caused and appreciate your patience while we resolve this matter promptly.
Cell C | BMT
Thank you for providing your contact number. One of our representatives will reach out to you shortly on *** to address the contract issue.
We will ensure that:
-Your contract is corrected back to the original 24-month term.
-Any upcoming debit orders are paused until the matter is fully resolved.
-You receive confirmation once the correction has been completed.
We sincerely apologise for the inconvenience this has caused and appreciate your patience while we resolve this matter promptly.
Cell C | BMT