LM
Lorna M
1 reviews | Active since Dec 2012
17 Jun 2025, 14:25
Wrong Bill
Spoke to a lady called Ntokozo on the 21st May to reduce my contract as i was on a month to month paying R400 for 5GB (how rediculous.Lol) for months they have been charging me this amount for those gigs, spoke to this lady Ntokozo in the upgrade department who assured me that i am now transferred to a new contract of R109 for 5GB, for 2 years as of 20 June, i willl be charged R109.. fine. They send the bille today 17the of June, it is still the R400 that i am being billed. I called them to advise that they send me rhw wrong bill, apparently this Ntokozo lady from the Upgrade department cancelled the upgrade..a day after we agreed on the revised contract. Cell C is dishonest, because why do they want to keep charging me ridiculous amounts of money even after we agreed to the lower contract…I am refusing to pay this bill, I will fight this, it doesn’t matter the amount, it’s about integrity and being ethical.
Helpful (0)
Replies (6)0
Replies (6)LM
Lorna M's updateReviewer Update
17 Jun 2025, 14:27I am beyond angry…They are ripping people off. I have been wanting to cancel this contract, they give me the run around everytime…This is thievery, This is consumer abuse
LM
Lorna M's update17 Jun 2025, 14:27
Reviewer Update
I am beyond angry…They are ripping people off. I have been wanting to cancel this contract, they give me the run around everytime…This is thievery, This is consumer abuse
Cell C's replyOfficial
17 Jun 2025, 14:47Dear Lorna Mosima,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the billing and contract concerns you've experienced.
We understand your disappointment regarding the expected contract change and the billing discrepancy. Please be assured that we have escalated this matter to our support team for urgent investigation. We are reviewing the details of your interaction with our upgrade department and the subsequent billing to ensure a fair and accurate resolution.
You will be contacted shortly with feedback. We appreciate your patience and the opportunity to address this matter.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the billing and contract concerns you've experienced.
We understand your disappointment regarding the expected contract change and the billing discrepancy. Please be assured that we have escalated this matter to our support team for urgent investigation. We are reviewing the details of your interaction with our upgrade department and the subsequent billing to ensure a fair and accurate resolution.
You will be contacted shortly with feedback. We appreciate your patience and the opportunity to address this matter.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply17 Jun 2025, 14:47
Official
Dear Lorna Mosima,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the billing and contract concerns you've experienced.
We understand your disappointment regarding the expected contract change and the billing discrepancy. Please be assured that we have escalated this matter to our support team for urgent investigation. We are reviewing the details of your interaction with our upgrade department and the subsequent billing to ensure a fair and accurate resolution.
You will be contacted shortly with feedback. We appreciate your patience and the opportunity to address this matter.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the billing and contract concerns you've experienced.
We understand your disappointment regarding the expected contract change and the billing discrepancy. Please be assured that we have escalated this matter to our support team for urgent investigation. We are reviewing the details of your interaction with our upgrade department and the subsequent billing to ensure a fair and accurate resolution.
You will be contacted shortly with feedback. We appreciate your patience and the opportunity to address this matter.
Kind regards,
Cell C | GM
Best regards,
LM
Lorna M's updateReviewer Update
19 Jun 2025, 09:55So Cell C came back to me to say they can’t find the recording, i mean of course they can’t find it, because their employee stuffed up, now they are saying I must still pay for the employee stuff up? I will never!! Is it because I am black? And a woman that you treat me like trash? I will take you to the Ombudsman for unfair and dishonesty because of the lies your employee told me, it’s not my fault that you don’t train your staff… Imagine how many people you are ****ming because of this, promising lesser deals only to charge them more… This is absolutely ridiculous. You will not get away with your thievery with me. ****mers. I will not pay that amount. Never!!!
LM
Lorna M's update19 Jun 2025, 09:55
Reviewer Update
So Cell C came back to me to say they can’t find the recording, i mean of course they can’t find it, because their employee stuffed up, now they are saying I must still pay for the employee stuff up? I will never!! Is it because I am black? And a woman that you treat me like trash? I will take you to the Ombudsman for unfair and dishonesty because of the lies your employee told me, it’s not my fault that you don’t train your staff… Imagine how many people you are ****ming because of this, promising lesser deals only to charge them more… This is absolutely ridiculous. You will not get away with your thievery with me. ****mers. I will not pay that amount. Never!!!
Cell C's replyOfficial
19 Jun 2025, 10:13Dear Lorna Mosima,
Thank you for getting back to us, and we apologize for the distress this experience has caused you.
We understand your concerns and take your feedback very seriously. Your matter has been escalated again to the relevant team for urgent review, especially regarding the recording and the package you were offered versus what was processed.
We will be in touch with a comprehensive update.
Regards,
Cell C | MN
Thank you for getting back to us, and we apologize for the distress this experience has caused you.
We understand your concerns and take your feedback very seriously. Your matter has been escalated again to the relevant team for urgent review, especially regarding the recording and the package you were offered versus what was processed.
We will be in touch with a comprehensive update.
Regards,
Cell C | MN
Best regards,
Cell C's reply19 Jun 2025, 10:13
Official
Dear Lorna Mosima,
Thank you for getting back to us, and we apologize for the distress this experience has caused you.
We understand your concerns and take your feedback very seriously. Your matter has been escalated again to the relevant team for urgent review, especially regarding the recording and the package you were offered versus what was processed.
We will be in touch with a comprehensive update.
Regards,
Cell C | MN
Thank you for getting back to us, and we apologize for the distress this experience has caused you.
We understand your concerns and take your feedback very seriously. Your matter has been escalated again to the relevant team for urgent review, especially regarding the recording and the package you were offered versus what was processed.
We will be in touch with a comprehensive update.
Regards,
Cell C | MN
Best regards,
LM
Lorna M's updateReviewer Update
19 Jun 2025, 18:29So, apparently they sent me an OTP and before i could give the consultant the phone cut, i was supposed to phone the call centre back, not even sure which department and give them the OTP that was sent to me, the call centre lady never bothered to call me back after the we got cut off, it was my responsibility to phone back and be transferred from department to department looking for someone to give this OTP to. To say I am ****ed is an understatement… what customer service is this ? This is appalling, disgusting to say the least…This is how they ***** people’s money…what a way to keep yourselves in business by *****ing….the lady confirmed that what i am saying is true, the recording is there…PLEASE CANCEL MY CONTRACT!!! PLEASE CANCEL MY CONTRACT PLEASE CANCEL MY CONTRACT!!!! I AM BEGGING PLEASE!!
LM
Lorna M's update19 Jun 2025, 18:29
Reviewer Update
So, apparently they sent me an OTP and before i could give the consultant the phone cut, i was supposed to phone the call centre back, not even sure which department and give them the OTP that was sent to me, the call centre lady never bothered to call me back after the we got cut off, it was my responsibility to phone back and be transferred from department to department looking for someone to give this OTP to. To say I am ****ed is an understatement… what customer service is this ? This is appalling, disgusting to say the least…This is how they ***** people’s money…what a way to keep yourselves in business by *****ing….the lady confirmed that what i am saying is true, the recording is there…PLEASE CANCEL MY CONTRACT!!! PLEASE CANCEL MY CONTRACT PLEASE CANCEL MY CONTRACT!!!! I AM BEGGING PLEASE!!
Cell C's replyOfficial
19 Jun 2025, 18:38Dear Lorna Mosima
Thank you for the update. We're truly sorry to hear about your experience, and we understand your frustration.
We acknowledge your request to cancel your contract and sincerely apologize for the inconvenience and confusion caused. Please be assured that this matter is being escalated, and a member of our team will be in touch with you shortly to assist with the cancellation process.
Thank you for your patience.
Regards
Cell C | NT
Thank you for the update. We're truly sorry to hear about your experience, and we understand your frustration.
We acknowledge your request to cancel your contract and sincerely apologize for the inconvenience and confusion caused. Please be assured that this matter is being escalated, and a member of our team will be in touch with you shortly to assist with the cancellation process.
Thank you for your patience.
Regards
Cell C | NT
Best regards,
Cell C's reply19 Jun 2025, 18:38
Official
Dear Lorna Mosima
Thank you for the update. We're truly sorry to hear about your experience, and we understand your frustration.
We acknowledge your request to cancel your contract and sincerely apologize for the inconvenience and confusion caused. Please be assured that this matter is being escalated, and a member of our team will be in touch with you shortly to assist with the cancellation process.
Thank you for your patience.
Regards
Cell C | NT
Thank you for the update. We're truly sorry to hear about your experience, and we understand your frustration.
We acknowledge your request to cancel your contract and sincerely apologize for the inconvenience and confusion caused. Please be assured that this matter is being escalated, and a member of our team will be in touch with you shortly to assist with the cancellation process.
Thank you for your patience.
Regards
Cell C | NT
Best regards,